Customer Service Representative

1 month ago

Buffalo, New York, United States Continental Service Group Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Quality Service Associate. In this role, you will be responsible for managing and collecting delinquent accounts, providing solutions to consumers to enable them to resolve their obligations administratively or voluntarily, and maintaining accurate records.

Key Responsibilities
  • Obtain information from consumers to determine their current financial situation and develop suitable solutions
  • Provide exceptional customer service, ensuring a high level of satisfaction through compliments and customer satisfaction surveys
  • Maintain accurate records, including documentation and follow-up, to maximize contacts and resolve accounts efficiently
  • Meet daily, weekly, and monthly goals set by management, achieving a high level of productivity and customer satisfaction
  • Adhere to ConServe's Blueprint Quality Management System, Code of Conduct, and Compliance Program
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Fluent in conversational English and ability to proficiently read and write English
  • Strong verbal communication skills, with the ability to listen, persuade, negotiate, and obtain resolution
  • Intermediate computer skills to document calls and navigate software packages, databases, and the internet
  • Strong organizational and time management skills, with attention to detail and ability to work independently
  • Ability to obtain and maintain Government Security Clearance and State Collections Licensure
  • U.S. citizenship or lawful permanent resident alien with three or more years as a permanent resident in the United States
Why ConServe?
  • Award-winning benefits packages
  • Flexible schedules
  • Growth opportunities
  • Repeatedly named one of the Best Places to Work in Collections
  • Two-time recipient of the Better Business Bureau's Torch Award for Ethics

ConServe is a Drug Free Workplace and an equal opportunity employer, committed to satisfying the needs of our clients in a manner consistent with improving the human condition.

  • Customer Service Representative

    4 weeks ago

    Buffalo, New York, United States Circle K Full time

    Customer Service Representative Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Circle K. As a Customer Service Representative, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key...

  • Customer Service Representative

    4 weeks ago

    Buffalo, New York, United States Clark Holdings Inc. Tim Hortons Full time

    Customer Service RepresentativeWe are seeking a highly motivated and friendly Customer Service Representative to join our team at Tim Hortons. As a Customer Service Representative, you will be responsible for delivering exceptional customer service, processing food orders, and maintaining a clean and inviting dining room.Key Responsibilities:Deliver...

  • Customer Service Representative

    4 weeks ago

    Buffalo, New York, United States Clark Holdings Inc. Tim Hortons Full time

    Customer Service RepresentativeWe are seeking a friendly and energetic Customer Service Representative to join our team at Tim Hortons. As a Customer Service Representative, your top priority is guest satisfaction. You will have the opportunity to deliver exceptional guest experiences, create a positive first impression, and ensure coffee and products are...

  • Customer Service Representative

    4 weeks ago

    Buffalo, New York, United States Clark Holdings Inc. Tim Hortons Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a friendly and energetic Customer Service Representative to join our team at Tim Hortons. As a Customer Service Representative, you will be responsible for delivering exceptional customer service, processing food orders, and maintaining a clean and inviting dining room.Key...

  • Customer Service Representative

    4 weeks ago

    Buffalo, New York, United States Clark Holdings Inc. Tim Hortons Full time

    Customer Service RepresentativeWe are seeking a friendly and energetic Customer Service Representative to join our team at Tim Hortons. As a Customer Service Representative, your top priority is guest satisfaction. Whether you are the first person our guests encounter or you are producing quality food items that our guests have come to enjoy, you will have...

  • Customer Service Representative

    4 weeks ago

    Buffalo, New York, United States Clark Holdings Inc. Tim Hortons Full time

    Customer Service Representative Job DescriptionWe are seeking a friendly and energetic Customer Service Representative to join our team at Tim Hortons. As a Customer Service Representative, your top priority is guest satisfaction. You will have the opportunity to deliver and create exceptional guest experiences, working in a fast-paced environment with a...

  • Customer Service Representative

    1 month ago

    Buffalo, New York, United States Clark Holdings Inc. Tim Hortons Full time

    Job Title: PT Customer Service RepresentativeWe are seeking a friendly and energetic part-time Customer Service Representative to join our team at Tim Hortons in Williamsville, NY. As a Customer Service Representative, your top priority is providing exceptional guest experiences. You will have the opportunity to deliver outstanding customer service, process...

  • Customer Service Representative

    1 month ago

    Buffalo, New York, United States Installs LLC Full time

    Job SummaryInstalls LLC is seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients and customers.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional mannerProvide support through...

  • Customer Service Representative

    2 weeks ago

    Buffalo, New York, United States Hertz Full time

    Customer Service RepresentativeAt Hertz, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer-facing staff, you'll be responsible for delivering exceptional service to our customers, ensuring their needs are met and exceeded.Key Responsibilities:Provide top-notch customer service, resolving issues and...

  • Customer Service Representative

    4 weeks ago

    Buffalo, New York, United States Clark Holdings Inc. Tim Hortons Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a friendly and energetic Customer Service Representative to join our team at Tim Hortons. As a Customer Service Representative, you will be responsible for delivering exceptional customer service, processing food orders, and maintaining a clean and inviting dining room.Key...

  • Customer Service Representative

    1 month ago

    Buffalo, New York, United States Clark Holdings Inc. Tim Hortons Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer experiences, ensuring guest satisfaction, and maintaining a clean and welcoming environment.Key...

  • Customer Service Representative

    4 weeks ago

    Buffalo, New York, United States Clark Holdings Inc. Tim Hortons Full time

    Customer Service RepresentativeWe are seeking a highly motivated and friendly Customer Service Representative to join our team at Tim Hortons. As a key member of our morning shift team, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our guests.Key Responsibilities:Provide excellent customer service...

  • Customer Service Representative

    1 month ago

    Buffalo, New York, United States Clark Holdings Inc. Tim Hortons Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front counter team, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our guests.Key Responsibilities:Provide friendly and...

  • Customer Service Representative

    4 weeks ago

    Buffalo, New York, United States Clark Holdings Inc. Tim Hortons Full time

    Customer Service RepresentativeWe are seeking a friendly and energetic Customer Service Representative to join our team at Tim Hortons. As a Customer Service Representative, your top priority is guest satisfaction. Whether you are the first person our guests encounter or you are producing quality food items that our guests have come to enjoy, you will have...

  • Customer Service Representative

    4 weeks ago

    Buffalo, New York, United States Community Health Center of Buffalo Full time

    Job Summary:The Customer Service Representative plays a vital role in delivering exceptional patient care and ensuring a positive experience. They must possess excellent communication skills to effectively interact with patients and address their needs. The primary function of the Customer Service Representative is to complete administrative and clinical...

  • Customer Service Representative

    4 weeks ago

    Buffalo, New York, United States Genuine Parts Company Full time

    Job SummaryAs a Customer Service Representative at Genuine Parts Company, you will play a vital role in ensuring customer satisfaction by accurately fulfilling customer orders and managing incoming customer calls. This position requires strong communication skills, reliability, and attention to detail.Key Responsibilities• Respond to customer inquiries...

  • Customer Service Representative

    4 weeks ago

    Buffalo, New York, United States Genuine Parts Company Full time

    Job SummaryAs a Customer Service Representative at Genuine Parts Company, you will be responsible for providing exceptional customer service and support to our valued clients. This role involves accurately fulfilling customer orders, managing incoming customer calls, and ensuring timely resolution of customer inquiries.Key ResponsibilitiesRespond to customer...

  • Customer Service Representative

    2 weeks ago

    Buffalo, New York, United States Tops Friendly Markets Full time

    At Tops Friendly Markets, we're looking for a skilled Customer Service Representative to join our team. As a key member of our store team, you'll be responsible for providing exceptional customer service, ensuring a seamless shopping experience for our customers. Your duties will include scanning and/or ringing customer purchases, bagging orders, and...

  • Customer Service Representative

    1 month ago

    Buffalo, New York, United States Clark Holdings Inc. Tim Hortons Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front-line team, you will be responsible for delivering exceptional guest experiences and ensuring that our customers receive the highest level of service.Key Responsibilities:Provide...

  • Customer Service Representative

    1 month ago

    Buffalo, New York, United States U-Haul Full time

    Customer Service RepresentativeAre you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? U-Haul is seeking a highly motivated and customer-focused Customer Service Representative to join our team!Key Responsibilities:Provide top-notch customer service to U-Haul customers,...