Customer Service Representative

2 days ago

Buffalo, New York, United States Continental Service Group Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Quality Service Associate. In this role, you will be responsible for managing and collecting delinquent accounts, providing solutions to consumers to enable them to resolve their obligations administratively or voluntarily, and maintaining accurate records.

Key Responsibilities
  • Obtain information from consumers to determine their current financial situation and develop suitable solutions
  • Provide exceptional customer service, ensuring a high level of satisfaction through compliments and customer satisfaction surveys
  • Maintain accurate records, including documentation and follow-up, to maximize contacts and resolve accounts efficiently
  • Meet daily, weekly, and monthly goals set by management, achieving a high level of productivity and customer satisfaction
  • Adhere to ConServe's Blueprint Quality Management System, Code of Conduct, and Compliance Program
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Fluent in conversational English and ability to proficiently read and write English
  • Strong verbal communication skills, with the ability to listen, persuade, negotiate, and obtain resolution
  • Intermediate computer skills to document calls and navigate software packages, databases, and the internet
  • Strong organizational and time management skills, with attention to detail and ability to work independently
  • Ability to obtain and maintain Government Security Clearance and State Collections Licensure
  • U.S. citizenship or lawful permanent resident alien with three or more years as a permanent resident in the United States
Why ConServe?
  • Award-winning benefits packages
  • Flexible schedules
  • Growth opportunities
  • Repeatedly named one of the Best Places to Work in Collections
  • Two-time recipient of the Better Business Bureau's Torch Award for Ethics

ConServe is a Drug Free Workplace and an equal opportunity employer, committed to satisfying the needs of our clients in a manner consistent with improving the human condition.

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