Resident Transition Specialist
2 weeks ago
Village at Belmar, a leading senior living community, is seeking a personable and detail-oriented Resident Transition Specialist to enhance our sales team. The Resident Transition Specialist plays a crucial role in engaging with our future residents and their families, ensuring seamless communication and collaboration with department heads to facilitate a smooth transition into our community.
At Ascent Living, we are dedicated to enriching the lives of seniors by fostering a supportive environment for our residents, their families, and our team members. We equip our staff with the necessary tools for success and provide opportunities for professional growth. Our culture is built on trust, confidence, and comfort.
Benefits:
- Three weeks of paid time off annually
- Comprehensive medical coverage, including vision and dental
- Fully employer-funded life and long-term disability insurance
- Accident and short-term disability coverage
- 401(k) plan with employer matching
- Emergency savings account with employer contribution
- Collaborate with all community managers and departments.
- Maintain up-to-date knowledge of all interactions with prospective residents.
- Demonstrate a thorough understanding of the community, its advantages, and the services offered.
- Ensure timely follow-up with decorators and subcontractors involved in the move-in process to guarantee a smooth transition.
- Stay informed about unit availability and the vacancy status.
- Conduct tours to provide a comprehensive overview of the community, addressing the specific needs of prospective residents.
- Provide families with all necessary move-in documentation and ensure timely completion and submission.
- Support residents and their families throughout the transition with ongoing communication, empathy, and reassurance.
- Notify all team members of the upcoming move-in date and share essential information about the new resident.
- At least one year of experience in customer service; prior sales experience is a plus.
- Experience in the senior living sector is preferred.
- Due to the nature of our work with vulnerable populations, a criminal background check is required.
$22.00 to $23.00 per hour, commensurate with experience.
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