Customer Service Representative

2 months ago

Denver, Colorado, United States Invitation Homes Full time
Job Summary

The primary function of this position is to provide exceptional customer service to residents in a fast-paced, high-volume environment. The Customer Service Representative (CSR) is responsible for resolving resident-related inquiries and supporting the local market with general property management functions.

Key Responsibilities
  • Create and maintain a high-service, customer-focused environment
  • Greet and assist walk-in residents and/or prospective residents in a polite and professional manner
  • Responsible for handling property issues and general property condition assessments (GPCAs) while providing genuine care
  • Accept rent payments and forward to Assistant Portfolio Manager
  • Completes resident welcome calls and emails and creates smart home accounts
  • Processes HAP applications and assist with communication to Housing Authority
  • Perform outbound delinquency calls to residents for rent collections
  • Assist in managing resident responsible HOA Violations
  • Maintain awareness of ongoing expectations and changes that occur
  • Monitor and work through all action items on the CSR-PM dashboard in Salesforce
  • Perform other duties as assigned
Requirements
  • High school or GED
  • Minimum 2 years of administrative experience in Property Management, or equivalent combination of education and experience
  • Previous experience using property management software
Preferred Qualifications
  • Ability to work well under pressure and handle escalated calls with a calm demeanor
  • Possess strong communication and problem-solving skills
  • Intermediate proficiency in MS Word, Excel, Outlook, and Adobe
  • Excellent organizational skills
  • Strong communication skills, both verbal and written
  • Ability to write clear and concise correspondence
  • Work collaboratively with team members
Work Environment

This position will spend long hours sitting and using office equipment and computers. The position may also entail light lifting of supplies and materials occasionally, up to and including 20 pounds in addition to reaching, stooping, standing, and walking.

Compensation and Benefits
  • Annual bonus program
  • Health, dental, vision, and life insurance
  • Long-term and short-term disability insurance
  • Generous paid time off plans include vacation accrual, sick time, standard holidays, and floating holidays
  • 401(k) with company matching contributions
  • Awesome work environment with casual dress
  • Team events and gatherings

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