Business Development Center Associate

4 weeks ago

Savannah, Georgia, United States J.C. Lewis Full time
Job Description

At J.C. Lewis, we are seeking a highly motivated and results-driven Business Development Center Associate to join our team. As a key member of our sales team, you will be responsible for generating leads, nurturing customer relationships, and converting leads into sales opportunities.

Key Responsibilities:

  • Lead Generation: Utilize various channels, including online inquiries, calls, and emails, to generate potential leads.
  • Customer Interaction: Communicate with customers to understand their needs, answer queries, and provide information about products or services.
  • Follow-Up: Implement follow-up strategies to maintain engagement with leads, address concerns, and nurture relationships for potential conversions.
  • Appointment Scheduling: Coordinate appointments for customers to meet with sales representatives or service providers.
  • Data Management: Maintain accurate and up-to-date customer information in the database, ensuring a comprehensive and organized record of interactions.
  • Collaboration: Work closely with sales teams, marketing, and other departments to align efforts and improve lead conversion rates.
  • Customer Service: Provide excellent customer service by resolving issues, addressing inquiries, and ensuring a positive customer experience.

Qualifications:

  • Communication Skills: Strong verbal and written communication skills to effectively interact with customers and internal teams.
  • Sales Acumen: Basic understanding of sales processes and techniques to identify and capitalize on opportunities.
  • Customer-Centric Approach: A customer-focused mindset with the ability to build and maintain positive relationships.
  • Organizational Skills: Excellent organizational and multitasking abilities to manage a high volume of leads and tasks.
  • Technology Proficiency: Comfortable using customer relationship management (CRM) software, email, and other communication tools.
  • Team Collaboration: Ability to work collaboratively with a diverse team and contribute to achieving overall business goals.

Physical Demands:

  • Extended periods of computer use, including data entry, email communication, and use of customer relationship management (CRM) software.
  • Regular use of telephones, headsets, and other communication devices to interact with customers and team members.
  • May involve standing and walking.
  • Use of hands and fingers for tasks such as typing, writing, and handling paperwork.
  • Extended periods of reading from a computer screen, reviewing documents, and interpreting information.
  • Ability to handle multiple tasks simultaneously, such as managing phone calls, responding to emails, and updating customer records.
  • Some travel for meetings, events, or training sessions may be required.
  • Flexibility to adapt to changing work priorities and handle varying levels of work intensity.

Work Environment:

The work environment for a Business Development Center Associate at J.C. Lewis is fast-paced and dynamic, requiring strong communication and organizational skills to manage multiple tasks and priorities.

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