Service Center Operations Manager

4 days ago

Savannah, Georgia, United States TForce Freight Full time
Job Title: Service Center Operations Manager

As a Service Center Operations Manager at TForce Freight, you will oversee the day-to-day operations of our Freight Service Centers. Your primary responsibility will be to analyze operational data to understand productivity, service, and quality targets. You will collaborate with the service center management team to develop action plans and improve service level results. Additionally, you will participate in sales team meetings to understand customer requirements and expectations and provide operational expertise. This role requires you to oversee other managers and supervisors.

Key Responsibilities:
  • Review projected performance plans to ensure the correct number of drivers and routes are allocated.
  • Compare planned versus actual performance reports to identify best practices, root causes for service failures, and operational adjustments.
  • Observe dock operations to ensure established work procedures are followed.
  • Work with Labor and Human Resources Managers to select candidates for open positions, address performance issues, and facilitate promotion decisions.
  • Conduct meetings with Employee Relations Index committee members to discuss survey results and develop action plans.
  • Participate in new hire orientation meetings to communicate expectations, company policies, service, and productivity goals.
  • Communicate updated corporate policies and service center work rules to ensure employees are aware and understand established processes.
  • Manage and maintain customer relationships and identify business in jeopardy to resolve issues and retain customers.
  • Focus on meeting and exceeding expected levels of service to reduce customer churn and grow additional business.
  • Manage resources and people processes to ensure the day-to-day administration of processes and formal procedures.
  • Identify individual and team skill gaps and developmental opportunities to facilitate individual and team development.
  • Search and develop potential clients to meet monthly sales targets.
  • Makes contact by telephone or email to get initial customer information and sets up an appointment.
  • Analyze customer needs, prepares bids, and presents TFF services.
  • Focus on retaining and penetrating active clients in portfolio.
  • Complete maintenance, problem resolution, and sales management of client portfolio.
  • Monitor sales through the drafting and updating of reports and internal systems.
Requirements:
  • U.S. citizen or otherwise authorized to work in the U.S.
  • Must be currently located in the same geographic location as the position or be willing to self-relocate.
  • Individual must be organized, detail-oriented, and have strong communication skills.
  • Ability to travel as needed.
  • Proficient with Microsoft Office.
  • Previous freight industry and management experience preferred.
  • Bachelor's Degree not required but preferred.
  • Meets local age and operations requirements to operate a vehicle.

About Us

Dedicated to putting the power of logistics to work for you, our freight solutions help you get better results, encounter fewer problems, and get more done every day.

As a global leader in logistics, TForce Freight is committed to making your less-than-truckload (LTL) shipments easier and improving your efficiency-delivering more solutions and more results at every turn.

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

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