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Office and Administrative Specialist Intermediate
4 weeks ago
Metro State University, a public urban university, is seeking an Enrollment Processor to join its Admissions Office. This full-time position involves providing accurate and timely admission application review for prospective students with a high attention to detail and accuracy. The successful candidate will be responsible for creating, maintaining, and analyzing applicant student records, transcript data entry, coding, enrollment verification, problem-solving, and making timely and proper admission decisions.
Key Responsibilities:
- Assess student application files and transcripts for admissibility to the university using multiple applicant profiles and determine appropriate status based on admission policy and procedural guidelines.
- Image academic transcripts to student records for admission decision-making.
- Ensure coding in student record systems and follow-up actions are accurate to assist with file completion.
- Perform technical assistance to students and interpret ambiguous procedures/rules regarding the application process.
Requirements:
- Knowledge of English sufficient to fluently speak, read, understand, and respond to a variety of written and spoken communications.
- Ability to use customer service skills on the phone, in person, and online to provide effective general and specialized office support.
- Ability to compare data with source documents and learn to enter data in specific data fields.
- Knowledge of word processing sufficient to use software to create, format, edit, print, and save a variety of documents.
- Skills in customer service sufficient to provide guidance to other employees on handling difficult or complex problems and resolving escalated complaints or disputes.
About Minnesota State:
Metro State University is a Minority Serving Institution, recognized for its commitment to equity and inclusion. The university offers programs leading to baccalaureate, master's, and applied doctoral degrees, with a focus on serving marginalized groups, including adult learners. As a member of the Minnesota State Colleges and Universities System, Metro State University actively works to achieve the Equity 2030 goal, with initiatives to close disparities among student groups.
