Front Desk Associate
2 days ago
About the Role
We are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at Cambria Hotel. As a Front Desk Clerk, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless experience for all visitors.
Key Responsibilities
- Assist guests efficiently, courteously, and professionally at all times
- Maintain a high level of service and hospitality
- Promptly and effectively deal with guest concerns or issues and ensure all are met to satisfaction in a timely manner
- Post guest charges, collect payments, and follow all cash handling procedures as required by Cambria Hotel
- Handle guest mail and messages with respect to privacy and professionalism
- Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
- Be a great communicator to various departments and management on guest comments and concerns
- Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance
- Have full knowledge of hotel safety and emergency procedures
Why Work with Us?
We offer a competitive wage and a comprehensive benefit package, including medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Cambria managed hotels, plus training & development and career advancement opportunities.
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