Technical Account Manager

2 days ago

Louisville, Kentucky, United States Blue & Co. Full time
Job Title: Technical Account Executive

Job Summary:

The Technical Account Executive at Blue & Co. will play a pivotal role in driving business growth and customer satisfaction. This individual will be responsible for identifying profitable opportunities, understanding customer needs, and guiding the sales and operations cycle.

Key Responsibilities:

  • Identify and Pursue New Business Opportunities: Contribute to the growth of the new business pipeline and enhance revenues by identifying profitable opportunities for Blue & Co. products and services.
  • Customer Relationship Management: Understand the customer's buying and decision-making processes, providing guidance to the Blue & Co. team for navigating these processes effectively.
  • Sales and Partnership Development: Present new Blue & Co. service and product sales opportunities that support the customer's objectives, working in partnership with leadership and sales to close deals.
  • Account Management: Act as the primary contact for senior leadership of customers, fostering a business relationship that encompasses both technical and business support.
  • Performance Metrics and Reporting: Achieve defined benchmarks and Key Performance Indicators (KPIs) to ensure the successful identification, engagement, and onboarding of warm leads into Blue & Co.
  • Value Proposition and Communication: Effectively articulate the value proposition of Blue & Co. services and potential business outcomes to partner organizations and their staff, demonstrating how our solutions can drive benefits for them and their customers.
  • Collaboration and Opportunity Ownership: Build and lead a coalition of support within Blue & Co. and among customers, ensuring effective collaboration and opportunity ownership.
  • Communication and Stakeholder Management: Communicate effectively across all levels within Blue & Co. and the customer's organization, ensuring all stakeholders are informed and engaged.
  • IT Service Delivery and Customer Onboarding:
  • Customer Expectations and Reporting: Ensure customer expectations are appropriately set and met, entering opportunity information in Blue & Co. systems as needed.
  • Market Insights and Customer Concerns: Provide detailed reporting to Blue & Co. leadership regarding the business health of the customer and market insights, and proactively discover, define, report, and resolve customer concerns, contributing to the continuous improvement of Blue & Co.'s offerings.

Requirements and Qualifications:

  • Foundational Knowledge of IT Solutions: Possess foundational knowledge of IT solutions and an eagerness to deepen this understanding, with the capability to link the technology's value to a customer's business objectives.
  • Continuous Growth and Learning: Demonstrates a continuous hunger for growth, opportunities, and knowledge in technology, business practices, and innovative solutions.
  • Leadership and Collaboration: Proven ability to work both independently and collaboratively within a team to address and solve problems, showcasing initiative and a proactive approach.
  • Communication and Persuasion: Outstanding verbal and written communication skills, with the proficiency to clearly convey complex information to a diverse audience, and influential in interactions, utilizing exceptional persuasion skills to achieve optimal outcomes.
  • Organizational and Time Management: Strong presentation skills, capable of engaging and educating a C-suite level audience effectively, and thrives in a dynamic, fast-paced environment, adept at managing multiple projects and tasks simultaneously with a high degree of organization and efficiency.
  • Education and Experience: Holds a college/university degree in a related field; relevant experience may also be considered as a substitute for formal education, highlighting a commitment to learning and professional development.

Expectations:

  • Travel and Remote Work: Availability to travel to nearby sites as needed to partner branch offices and customer locations, and independently completes diverse tasks of the job and applies and enhances knowledge and skill.

Blue & Co. is an Equal Opportunity Employer.

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