Technical Account Manager

2 months ago

Louisville, Kentucky, United States Gateway Staffing & Consulting Full time
Job Summary

We are seeking a highly skilled Technical Account Manager to join our team at Gateway Staffing & Consulting. As a Technical Account Manager, you will play a pivotal role in driving our offerings to new heights by blending technical aptitude with business acumen.

Key Responsibilities
  • Manage customer expectations and deliver clear communication to create positive outcomes.
  • Build a coalition of support with customers, embracing opportunity ownership in collaboration with team members, partners, and customers.
  • Advocate for good business between us and the customer, establishing an internal account team for effective engagement.
  • Identify profitable opportunities for all company products and services, contributing to the growth of the new business pipeline and enhancing revenues.
  • Understand the customer's buying and decision-making processes, providing guidance to the company team for navigating these processes effectively.
  • Present new company service and product sales opportunities that support the customer's objectives, working in partnership with leadership and sales to close deals.
  • Act as the primary contact for senior leadership of customers, fostering a business relationship that encompasses both technical and business support.
  • Achieve defined benchmarks and Key Performance Indicators (KPIs) to ensure the successful identification, engagement, and onboarding of warm leads into company.
  • Effectively articulate the value proposition of company services and potential business outcomes to partner organizations and their staff.
  • Build and lead a coalition of support within company and among customers, ensuring effective collaboration and opportunity ownership.
  • Communicate effectively across all levels within company and the customer's organization, ensuring all stakeholders are informed and engaged.
  • Cultivate a base level knowledge of IT service delivery and its impact on budget, resources, and company operations.
  • Facilitate seamless customer onboarding experiences during and post-sale, ensuring smooth integration into company services and maximizing customer satisfaction and retention.
  • Ensure customer expectations are appropriately set and met, entering opportunity information in company systems as needed.
  • Provide detailed reporting to company leadership regarding the business health of the customer and market insights.
  • Proactively discover, define, report, and resolve customer concerns, contributing to the continuous improvement of company offerings.
Requirements
  • Possess foundational knowledge of IT solutions and an eagerness to deepen this understanding.
  • Demonstrate a continuous hunger for growth, opportunities, and knowledge in technology, business practices, and innovative solutions.
  • Proven ability to work both independently and collaboratively within a team to address and solve problems, showcasing initiative and a proactive approach.
  • Demonstrated leadership skills with the capacity to guide, inspire, and motivate an account team towards achieving collective goals.
  • Outstanding verbal and written communication skills, with the proficiency to clearly convey complex information to a diverse audience.
  • Influential in interactions, utilizing exceptional persuasion skills to achieve optimal outcomes.
  • Strong presentation skills, capable of engaging and educating an audience effectively.
  • Thrives in a dynamic, fast-paced environment, adept at managing multiple projects and tasks simultaneously with a high degree of organization and efficiency.
  • Resilient under pressure, maintaining composure and focus to meet and exceed objectives.
  • Excellent organizational and time management skills, prioritizing tasks effectively to meet deadlines and targets.
  • Results-oriented, with a creative and energetic approach to tackling challenges and capitalizing on opportunities.
  • Maintains a positive, self-motivated, confident, and tenacious attitude, fostering a productive and encouraging work environment.
  • Holds a college/university degree in a related field; relevant experience may also be considered as a substitute for formal education, highlighting a commitment to learning and professional development.
Expectations
  • Availability to travel to nearby sites as needed to partner branch offices and locations.
  • Independently completes diverse tasks of the job and applies and enhances knowledge and skill.

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