Junior Application Support Engineer
2 weeks ago
Company Overview
firstPRO, Inc. is seeking a motivated individual for the role of Junior Application Support Engineer. This position is essential in enhancing our Data Support group’s capabilities.
Role Summary
The Junior Application Support Engineer will play a vital role in assisting with the escalation process for CodeData applications. Under the mentorship of experienced team members, this position will focus on troubleshooting and resolving intricate issues.
Key Responsibilities
- Assist in the identification and documentation of product defects, ensuring they are communicated effectively to the R&D team.
- Engage with Data Support and clients through phone and remote sessions to diagnose and resolve technical challenges.
- Maintain prompt communication with customers, adhering to established service level agreements.
- Support the installation, deployment, and upgrading of CodeData solutions under supervision.
- Collaborate with Product Management and Engineering teams to review defect backlogs and prioritize tasks.
- Contribute to the creation and refinement of support process documentation for the Knowledge Base.
- Help develop training materials as needed by the Data Support Manager.
- Participate in conference calls for global escalations as required.
- Be available for occasional after-hours support for global on-premise issues.
- Engage in logical troubleshooting of software problems to identify root causes and propose effective solutions.
- Enhance analytical and problem-solving skills to assist in resolving complex production challenges.
Qualifications
A Bachelor’s degree in Computer Science or a related field is required.
- 2-3 years of experience in technical support is preferred.
- A strong desire to learn and progress into a senior support role is essential.
Skills and Competencies
- Proven ability to establish productive relationships with clients and support technicians, while advocating for their needs.
- Basic knowledge of networking, wireless technologies, and data transmission protocols.
- Familiarity with on-premise infrastructure, including system administration and network configurations.
- Ability to manage multiple priorities and complex issues effectively.
- Basic experience in setting up and managing virtualization environments.
- Proficiency in SQL or similar data access languages is advantageous.
- Experience in providing training and documentation on software troubleshooting techniques is a plus.
- Self-motivated with a strong drive for success.
-
Application Sales Engineer
5 days ago
Chelmsford, Massachusetts, United States Gustavo Preston Company Full timeAbout the RoleWe are seeking a highly skilled and experienced Application Sales Engineer to join our team at Gustavo Preston Company. As a key member of our Aftermarket Sales team, you will play a critical role in driving business growth and delivering exceptional customer service.Key ResponsibilitiesTechnical Sales Support: Provide expert technical support...
-
Junior Marketing Executive
4 weeks ago
Chelmsford, Massachusetts, United States gumtree Full timeRole:Junior Marketing Executive Location: Chelmsford, Essex (On–Site moving to Hybrid after induction period)Salary: 30K DOE My client, a fast growing marketnig agency, based in the heart of Chelmsford, are looking to expand once again, seeking a reliable and passionate Junior Marketing ExecutiveRequirements:6 months + experience within Marketing...
-
Product Support Engineer
3 weeks ago
Chelmsford, Massachusetts, United States Tokyo Electron US Full timeLet's search for your next career at TEL. Use the form below to search our current opportunities and then apply. Please consider joining our Talent Community so that we may continue to engage with you.Job DescriptionJob ResponsibilitiesProvides technical support to field engineers, technicians, and product support personnel who are diagnosing,...
-
Lead Traffic Engineering Specialist
2 weeks ago
Chelmsford, Massachusetts, United States AECOM Full timeCompany OverviewJoin Us in Shaping the Future.At AECOM, we are committed to creating a better world. Our efforts enhance daily commutes, ensure reliable energy, provide access to clean water, and redefine city skylines, all aimed at helping communities thrive. As a globally recognized infrastructure consulting firm, we collaborate with clients to tackle the...
-
Lead Electrical Engineer
2 weeks ago
Chelmsford, Massachusetts, United States Tendencys Innovatios Full timeCompany Overview:Tendencys Innovatios is a dynamic and forward-thinking organization dedicated to developing cutting-edge medical technologies and software solutions aimed at enhancing healthcare delivery. Our products are trusted by healthcare providers worldwide, and we pride ourselves on our commitment to quality and customer satisfaction.Position...
-
Lead Field Service Engineer
2 weeks ago
Chelmsford, Massachusetts, United States Brooks Automation Full timePosition Overview:At Brooks Automation, we are driven by innovation, technology, and a commitment to excellence. Our culture emphasizes customer focus, encouraging employees to challenge conventional thinking and collaborate effectively.Role Summary:The Senior Field Service Engineer plays a crucial role in supporting our Automation Solutions within the...
-
Project Development Engineer
5 days ago
Chelmsford, Massachusetts, United States Hoyle, Tanner and Associates, Inc. Full timeJob OpportunityJob Title: Project EngineerCompany: Hoyle, Tanner and Associates, Inc.Job Type: Full-timeLocation: Hybrid remote position opportunityAbout Us: Hoyle Tanner is a leading transportation design firm committed to delivering creative, cost-effective, and quality solutions to our clients.Job DescriptionJob Summary: We are seeking a highly skilled...
-
Lead Field Service Engineer
2 weeks ago
Chelmsford, Massachusetts, United States Brooks Automation Full timeCompany Overview:At Brooks Automation, we are at the forefront of innovation, harnessing new technologies and ideas to shape our future. Our commitment to a customer-centric culture empowers our employees to embrace creativity and foster collaborative relationships.Position Summary:We are seeking a Senior Field Service Engineer to join our dynamic team. This...
-
Project Biomedical Engineer, Human Systems
2 months ago
Chelmsford, Massachusetts, United States Triton Systems, Inc. Full timeProject Biomedical Engineer, Human SystemsTriton Systems Inc. () is a rapidly growing applied R&D and product development firm in the Greater Boston area. We invest in new technologies through in-house and external partnership, transforming innovative technologies into successful business ventures. Triton has a strong track-record of translating technologies...
-
Senior Civil Engineering Manager
2 weeks ago
Chelmsford, Massachusetts, United States WSP Full timeAbout Our OrganizationWe are a prominent entity in the field of environmental consultancy, bolstered by the recent integration of Wood's Environment & Infrastructure division and Golder. Our expertise spans environmental, social, and governance (ESG) matters, climate resilience, sustainability, and earth sciences.With a workforce exceeding 20,000...
-
Sr Mechanical Engineer
3 weeks ago
Chelmsford, Massachusetts, United States Brooks Automation US LLC Full timeBrooks is a leading provider of automation solutions with over 40 years of experience in the semiconductor industry, offering precision robotics, integrated automation systems, and contamination control solutions that empower chip manufacturers worldwide. Our product portfolio includes a range of automation solutions, including robots, vacuum systems, and...
-
Telecommunications Engineer
7 days ago
Chelmsford, Massachusetts, United States Network Building & Consulting Full timeTelecommunications EngineerNetwork Building & Consulting is seeking a highly skilled Telecommunications Engineer to play a key role in supporting project teams with varying degrees of direct project responsibilities. As a Telecommunications Engineer, you will develop a baseline knowledge of the telecommunications site development process and work on new site...
-
Quality Engineer
1 month ago
Chelmsford, Massachusetts, United States Michael Page Full timeJoin a Privately Owned Company with Outstanding Financial Stability & Security Generous Benefits: Health (all), EAP, 401K, Short & Long Term Disability, Etc About Our Client Our client is a global provider of complex electronic manufacturing services, specializing in printed circuit board assembly, system integration, configuration, and direct fulfillment....
-
Technical Support Escalation Analyst
2 weeks ago
Chelmsford, Massachusetts, United States firstPRO, Inc Full timefirstPRO, Inc. is currently seeking candidates for the role of Application Support Escalation Specialist. This position is designed for individuals who excel in troubleshooting and resolving intricate challenges related to the company's software applications and products. This is a permanent, direct-hire opportunity that includes benefits and a flexible...
-
Senior RF Design Engineer
3 days ago
Chelmsford, Massachusetts, United States GeoLogics Corporation Full timeJob DescriptionGeoLogics Corporation is seeking a highly skilled Senior RF Design Engineer to join our team. As a Senior RF Design Engineer, you will have the opportunity to support the development and production of complex multi-function modules used in challenging high reliability applications in all phases of the product life cycle.Key...
-
Electronics Assembly Engineer
2 weeks ago
Chelmsford, Massachusetts, United States gpac Full timeCompany Overview:gpac, a reputable recruitment firm with three decades of experience, is collaborating with a distinguished player in the manufacturing sector. This family-operated electronics production company is dedicated to supporting the defense sector.Position Summary:We are in search of a skilled Cable Harness Engineer to enhance our engineering team....
-
Sr. Staff RF Design Engineer
1 month ago
Chelmsford, Massachusetts, United States Lockheed Martin Full time:Lockheed Martin is seeking to hire an RF engineering professional who is a subject matter expert at our campus in Chelmsford, Massachusetts. We offer an excellent working environment with a mix of cutting edge design and genuine hands on electronics laboratory testing and product development. This exciting role will offer the RF professional the opportunity...
-
Software Engineer
2 months ago
Chelmsford, Massachusetts, United States Brooks Automation Full timeAt Brooks, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.All we accomplish is grounded in our core values of World Class, Empowered, Accountable, Respectful,...
-
Product Engineering Lead
5 days ago
Chelmsford, Massachusetts, United States TEL Full timeJob SummaryWe are seeking a highly experienced Senior Product Engineer to join our team at TEL. As a key member of our engineering team, you will be responsible for developing and overseeing new products through various stages of their development life cycle.Key ResponsibilitiesCoordinate cross-functional teams to bring distinct, specific system or...
-
Lead Audio Systems Engineer
7 days ago
Chelmsford, Massachusetts, United States Triton Systems, Inc. Full timeJob OverviewPosition: Project Audio Engineer in Product DevelopmentCompany OverviewTriton Systems Inc. is a dynamic and rapidly expanding firm specializing in integrated applied research and product development, complemented by a technology venturing division that is broadening its global presence. With a proven history of transforming cutting-edge...