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Lead Field Service Engineer
2 months ago
At Brooks Automation, we are driven by innovation, technology, and a commitment to excellence. Our culture emphasizes customer focus, encouraging employees to challenge conventional thinking and collaborate effectively.
Role Summary:
The Senior Field Service Engineer plays a crucial role in supporting our Automation Solutions within the Semiconductor and Life Sciences Lab sectors. This position requires a blend of technical expertise and customer engagement, aimed at enhancing operational efficiency.
Key Responsibilities:
- Conduct intricate customer support tasks, including the installation, modification, repair, and preventive maintenance of Brooks' systems and equipment.
- Diagnose and resolve complex equipment issues, implementing corrective measures while adhering to established policies and quality standards.
- May serve as the Local / Shift / Site Lead, guiding other Service Engineers and coordinating installation support as necessary.
- Perform installation, upgrades, and maintenance on both software and hardware, ensuring compliance with Brooks Automation's protocols.
- Engage with customers to guarantee satisfaction with equipment performance and service levels, actively participating in operational meetings.
- Maintain a safe and organized work environment by following all safety protocols and policies.
- Achieve certification on equipment and systems, submitting required reports on support activities.
- Adapt to changing priorities, including urgent escalations, while managing organizational and administrative tasks.
- Provide training to both Brooks and customer personnel on equipment operation and maintenance.
- Mentor junior Service Engineers, fostering their professional development.
- Drive initiatives for continuous improvement, documenting new processes and enhancements.
- Create and present reports, project plans, and training materials as needed.
- May require work in a Clean Room environment, adhering to specific customer requirements.
- Work schedules will align with customer needs, requiring flexibility for various shifts and on-call assignments.
Qualifications:
- Associate's Degree in a technical field or equivalent experience.
- At least 5 years of experience in electro-mechanical or electronics technical support and repair.
- Familiarity with lasers and sensing devices in robotic applications.
- Experience troubleshooting microelectronics schematics and digital circuits.
- Proficient in PC and operating systems, including Windows and DOS.
- Valid driver's license and a good driving record.
- Physical ability to lift up to 50 pounds and work in confined spaces.
- Willingness to travel domestically and internationally as required.
Benefits:
- Competitive salary and annual bonus opportunities.
- Comprehensive medical, dental, and vision coverage.
- Fully-paid life and short-term disability insurance.
- 401(k) matching program.
- Flexible paid time off policies.
- Company-wide holiday shutdown.
- Access to telemedicine services.
- Employee referral and assistance programs.
- Tuition and student loan assistance.
- Legal assistance services.
Brooks Automation is dedicated to fostering a diverse and inclusive workplace, welcoming all qualified applicants regardless of background. We believe that diversity enhances our innovative capabilities and strengthens our ability to serve our customers effectively.