Service Operations Manager
6 days ago
Service Manager Job Description
**Job Summary:**
We are seeking a highly skilled Service Manager to lead our service department at Mike Haggerty Buick GMC Inc. The successful candidate will be responsible for ensuring exceptional customer service, managing service operations, and driving business growth.
**Key Responsibilities:**
* Provide exceptional customer service, ensuring customer satisfaction and loyalty
* Manage service operations, including scheduling, inventory, and personnel
* Develop and implement strategies to increase service revenue and customer retention
* Supervise and train service department personnel, ensuring they meet high standards of customer service and technical expertise
* Collaborate with other departments to ensure seamless customer experience
* Analyze service data to identify trends and opportunities for improvement
**Requirements:**
* 3+ years of experience in a service management role
* Strong leadership and communication skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
* High school diploma or higher education
* Clean driving record and valid driver's license
**What We Offer:**
* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment
**Equal Opportunity Employer:**
Mike Haggerty Buick GMC Inc. is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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