Facilities Operations Manager
2 months ago
City Wide Facility Solutions is seeking a dedicated Facilities Operations Manager who is enthusiastic about fostering business growth and advancing personal career opportunities in a dynamic and fast-paced setting. We provide a competitive base salary complemented by an attractive commission structure and comprehensive benefits for the right candidate.
About City Wide Facility Solutions
As a frontrunner in the building maintenance sector, City Wide Facility Solutions operates as a sales and management entity, delivering a unified solution for all building maintenance needs, both internal and external. Our leadership is rooted in our core values of unwavering customer service, growth mindset, and proactive engagement. We are committed to nurturing careers rather than merely filling positions, and we take pride in promoting from within. Our team thrives in a collaborative, inclusive, and enjoyable atmosphere that recognizes and rewards outstanding performance.
- Key Responsibilities:
- Client Relationship Management: Develop and enhance client relationships, ensuring high retention rates while identifying opportunities for service diversification and expansion.
- Operational Excellence: Supervise service delivery across all client locations, upholding the highest standards of quality and compliance, and manage contractor relationships, including hiring, negotiations, and performance evaluations.
- Strategic Problem Solving: Address and resolve client issues, coordinate site visits, and formulate strategic solutions to improve client satisfaction and operational efficiency.
- Technology and Reporting: Leverage City Wide's CRM to manage client interactions, service schedules, and performance reporting, ensuring all data is utilized to enhance service delivery.
- Ideal Candidate:
- Demonstrated experience in account management, sales, or a related field within the service industry.
- Strong leadership capabilities with a background in managing diverse teams.
- Exceptional problem-solving, organizational, and communication skills.
- Technologically proficient, with experience in CRM systems preferred.
- Driven by a fast-paced, results-oriented environment.
- Compensation:
- Salary Range: $70,000 - $80,000
- Performance Metrics for Success: At City Wide Facility Solutions, we emphasize transparency and clarity in measuring success. As a Facilities Operations Manager, your performance will be assessed against several key metrics critical for client growth and satisfaction, as well as the success of our branch. These include:
- Client Retention: Aim for a client retention rate of 96-98%, reflecting superior service and client satisfaction.
- Revenue Growth: Expected to generate additional service sales, with specific targets established based on your designated territory.
- Quality Assurance: Conduct and report on thorough quality control inspections to ensure all services meet our high standards.
- Operational Excellence: Effectively manage service delivery, ensuring compliance with client and company standards.
- Team Management: Lead and develop your team, ensuring high performance and adherence to company protocols.
Requirements
- 3-5 years of sales and management experience in building maintenance, facility management, or a related field.
- High School diploma required; bachelor's degree highly preferred.
- Detail-oriented with excellent follow-through on commitments.
- Positive and engaging personality; skilled at building relationships.
- Strong verbal and written communication skills.
- Proficient in Microsoft Office and knowledgeable in CRM databases.
- Reliable transportation is essential.
Benefits
- Health insurance
- 401(k)
- Paid time off
- Dental insurance
- Vision insurance
- 401(k) matching
- Life insurance
- Cell phone reimbursement
- Flexible schedule
- Flexible spending account
- Health savings account
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