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Restaurant Operations Manager
2 months ago
The Assistant Manager plays a crucial role in leading and developing a high-performing team to deliver exceptional customer service, drive sales, and maintain operational excellence. This includes training, coaching, and developing crew members and team leaders, contributing to performance reviews, and delegating tasks effectively.
Key Responsibilities- Train and develop crew members and team leaders to ensure they have the skills and knowledge to excel in their roles.
- Contribute to performance reviews and provide constructive feedback to help team members improve.
- Delegate tasks and responsibilities to team members and provide follow-up to ensure tasks are completed efficiently.
- Hold team members accountable for their performance and provide recognition for positive contributions.
- Provide effective communication and leadership to the team, ensuring everyone is aligned with company goals and values.
- Ensure the team provides fast, friendly, and accurate service to customers, meeting or exceeding customer satisfaction targets.
- Effectively handle customer complaints and issues, using them as opportunities to improve the customer experience.
- Measure customer satisfaction and develop plans to improve both satisfaction and loyalty.
- Ensure product quality, store cleanliness, maintenance, and security standards are met, maintaining a safe and healthy environment for customers and employees.
- Assist in increasing comp sales and delivering budgeted sales each period, controlling costs and managing inventory effectively.
- Staff and schedule appropriately to control labor costs, ensuring the right people are in the right place at the right time.
- Ensure proper cash handling and deposit procedures are followed, maintaining accurate financial records.
- Ensure appropriate inventory and ordering systems are in place, minimizing waste and excess stock.
- High School Diploma; College degree preferred.
- Minimum of at least 2 years as an Assistant Manager experience in the Restaurant Industry, preferred.
- Great communication skills to communicate effectively with customers and co-workers.
- Must have a positive attitude and ethics that support our values and culture.
- Ability to manage a fast-paced, high-volume, clean, customer-focused restaurant.
- Ability to understand financial reports and make informed decisions.
- Strong time-management skills, ability to multi-task, prioritize, and organize.
- Ability to stand/walk for 8-10 hours per day.
- Available 45 to 50 hours per week, able to work flexible hours necessary to manage and operate the restaurant effectively, including weekends and closing shifts as dictated by the restaurant's needs.
At Nonna's Good Life Pizza For All, we're passionate about serving delicious, authentic Italian-American cuisine that brings people together. We're a team of dedicated individuals who share a commitment to excellence, customer satisfaction, and community involvement. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you
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