Automotive Service Manager
5 hours ago
We are a family-owned automotive group with a rich history in Chicago automobile retailing. Our group is expanding rapidly, and we are seeking a talented Service Manager to join our team.
The successful candidate will be responsible for leading our service department and ensuring a seamless customer experience from start to finish. Our team of technicians and advisors are excited to work with a strong leader who can help us grow our shop.
Key Responsibilities- Develop and optimize processes for customer communication and shop throughput to achieve desired outcomes.
- Lead and coach a team of service advisors to provide exceptional customer service and support.
- Manage courtesy transportation vehicles and processes.
- Oversee warranty processing and maintain a clean work-in-progress.
- Monitor technician efficiency metrics, minimize unapplied time, and maximize gross profit percentage.
- Pricing for all labor operations.
- Recondition used vehicles in collaboration with our used vehicle manager and internal service advisor.
- Ensure parts availability in collaboration with our parts manager.
- Maintain shop efficiency, condition, and cleanliness.
- Develop and implement service marketing and promotions in collaboration with our BDC manager and marketing director.
- 3+ years of experience managing a retail automotive service business.
- 401(k) plan with matching contributions.
- Dental insurance.
- Employee discount.
- Health insurance.
- Life insurance.
- Paid time off.
- Retirement plan.
- Vision insurance.
- Weekend availability.
- 10-hour shift.
- 8-hour shift.
- Driver's License.
- Oak Lawn Ford.
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