Mortgage Servicing Team Lead

6 days ago


Kennedy Space Center, United States Fairwinds Full time

**Job Summary**

**About Fairwinds Credit Union**

Fairwinds Credit Union is a leading financial institution that values its employees and strives to provide a positive work-life balance. We are seeking a highly skilled and experienced Mortgage Servicing Team Lead to join our team.

**Key Responsibilities**

  • Coordinate the work of the mortgage servicing team and assist the AVP - Mortgage Servicing with procedures, compliance, and projects.
  • Oversee functional areas and provide supervision for Mortgage Loan Servicers.
  • Provide coaching and operational assistance in areas as needed.
  • Ensure timely service delivery to members, utilizing appropriate staffing levels to efficiently exceed member needs.

**Day-to-Day Operations**

The Mortgage Servicing Team Lead will be responsible for overseeing the day-to-day operations, quality control, and efficiency levels of the Mortgage Loan Servicing area. This includes:

  • Writing and updating procedures and checklists to increase operational efficiency.
  • Prioritizing the workflow for the Servicing Team and completing scheduling to ensure staffing levels are appropriate to meet service standards.
  • Supervising, educating, and coaching crewmembers to attain goals and objectives.
  • Counselling designated crewmembers as needed up to and including performance management.

**Member Experience**

The Mortgage Servicing Team Lead will be responsible for addressing member escalations as necessary. This includes:

  • Reviewing mortgage surveys and performing service recovery or crew recognition.
  • Maintaining a current knowledge of regulations relating to Mortgage, Home Equity, and Investor Servicing requirements.
  • Researching and advising changes as necessary.

**Requirements**

  • 2 years' Mortgage Servicing experience preferred; 2 years' management experience is required.
  • Advanced experience with Microsoft Office, Word, Outlook, and Excel.
  • Attention to detail is critical for success in this role.


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