Mortgage Servicing Team Lead
6 days ago
**Job Summary**
**About Fairwinds Credit Union**
Fairwinds Credit Union is a leading financial institution that values its employees and strives to provide a positive work-life balance. We are seeking a highly skilled and experienced Mortgage Servicing Team Lead to join our team.
**Key Responsibilities**
- Coordinate the work of the mortgage servicing team and assist the AVP - Mortgage Servicing with procedures, compliance, and projects.
- Oversee functional areas and provide supervision for Mortgage Loan Servicers.
- Provide coaching and operational assistance in areas as needed.
- Ensure timely service delivery to members, utilizing appropriate staffing levels to efficiently exceed member needs.
**Day-to-Day Operations**
The Mortgage Servicing Team Lead will be responsible for overseeing the day-to-day operations, quality control, and efficiency levels of the Mortgage Loan Servicing area. This includes:
- Writing and updating procedures and checklists to increase operational efficiency.
- Prioritizing the workflow for the Servicing Team and completing scheduling to ensure staffing levels are appropriate to meet service standards.
- Supervising, educating, and coaching crewmembers to attain goals and objectives.
- Counselling designated crewmembers as needed up to and including performance management.
**Member Experience**
The Mortgage Servicing Team Lead will be responsible for addressing member escalations as necessary. This includes:
- Reviewing mortgage surveys and performing service recovery or crew recognition.
- Maintaining a current knowledge of regulations relating to Mortgage, Home Equity, and Investor Servicing requirements.
- Researching and advising changes as necessary.
**Requirements**
- 2 years' Mortgage Servicing experience preferred; 2 years' management experience is required.
- Advanced experience with Microsoft Office, Word, Outlook, and Excel.
- Attention to detail is critical for success in this role.
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