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Enrollment Team Lead

2 months ago


Kennedy Space Center, United States Boundless Learning Full time
About the Role

We are seeking a highly motivated and experienced Enrollment Team Lead to join our team at Boundless Learning. As a key member of our enrollment team, you will play a critical role in driving student recruitment and ensuring the success of our learners.

Key Responsibilities
  • Leadership and Team Management
    • Lead and manage a team of Enrollment Advisors to achieve new student start goals and maintain service standards.
    • Develop and implement strategies to optimize pipeline management and lead penetration.
  • Coaching and Development
    • Provide coaching and training to Enrollment Advisors to improve their skills and performance.
    • Conduct regular one-on-one meetings with team members to discuss performance, development needs, and priorities.
  • Operational Excellence
    • Ensure the Enrollment team follows proper documentation protocols and departmental outreach strategies.
    • Monitor performance and identify areas for team growth and individual development.
  • Collaboration and Communication
    • Collaborate with program teams to forecast enrollments and make staffing recommendations to leadership.
    • Communicate effectively with Enrollment Advisors, program teams, and leadership to ensure alignment and achieve goals.
Requirements
  • Education and Experience
    • 4-year degree from an accredited institution or equivalent combination of education and experience.
    • Minimum 3 years of higher education experience preferred.
    • Minimum 5 years of consultative sales management and leadership experience preferred.
  • Skills and Qualifications
    • Strong leadership and organizational capabilities with time management, conflict resolution, and problem-solving skills.
    • Thorough understanding of contact center operations and recruitment training and development.
    • Capacity to work in a fast-paced environment and be a self-starter.
    • Highly motivational, energetic, and collaborative personality.
    • Outstanding written and verbal communication skills.
    • Strong analytical skills.
    • Proficient in MS Office, including Word, Excel, PowerPoint, and Outlook.
What We Offer

As a member of our team, you will have the opportunity to work with a passionate and diverse group of professionals who are dedicated to making a difference in the lives of learners worldwide. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.