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Housekeeping Team Lead

2 months ago

Kennedy Space Center, United States Loews Hotels Full time

**About Loews Hotels & Co**

We are a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Our properties are located in major city centers and resort destinations from coast to coast, offering one-of-a-kind experiences that go beyond Four Diamond standards.

**Job Summary**

We are seeking a highly skilled Housekeeping Dispatcher to join our team. The successful candidate will be responsible for coordinating housekeeping activities, ensuring seamless guest experiences, and maintaining high standards of cleanliness and service.

**Key Responsibilities**

  • Answer telephone and respond to dispatch radio in a prompt and courteous manner.
  • Reconcile boards and keys at the end of the shift.
  • Run housekeeping reports, verify room status, determine discrepant rooms, prioritize room cleaning, and maintain updated guest room statuses.
  • Assist housekeeping leaders in managing daily activities, monitor operation needs, generate housekeeping logs and reports, and communicate guest recoveries and requests.
  • Continually communicate with Front Office, Floor Managers, and Housekeeping Supervisors to verify status of all guest rooms, guest service orders, and department service orders, and resolve issues with room discrepancies.

**Requirements**

  • Previous housekeeping experience is preferred.
  • Fluent English skills required.
  • Multi-lingual (Spanish or Creole) preferred.
  • Excellent customer service skills.
  • Effective communication skills across multiple departments.
  • Requires full availability including days, nights, weekends, and holidays.