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Customer Service Team Lead

2 months ago

Kennedy Space Center, United States Air Pros Full time
About the Organization

Air Pros USA is a rapidly growing Home Services Company with locations throughout the country.

We're seeking a Call Center Supervisor for our Orlando Center that will be the backbone of our marketing success. They will be required to have an exceptional "Can Do" attitude and be results-driven.

Key Responsibilities:

  • Manage up to 15 on-site Call Center Representatives
  • Create and implement inbound & outbound call center strategies, and set targets
  • Track employee results, provide feedback, and guide them to improve
  • Hire and train new employees, and coach them on how to serve our customers best
  • Create schedules to keep employees busy and avoid downtime
  • Answer questions, and guide employees through difficult calls
  • Ensure a friendly and motivating culture
  • Prepare monthly, quarterly, and annual reports
  • Ensure employees adhere to the company's policies and procedures
  • Be flexible to work weekends and evening schedule

Benefits:

  • $50,000 salary plus annual bonuses
  • Paid bi-weekly
  • Paid Holidays
  • Best Work Culture/Team in the Industry
  • Medical and Dental options available
  • 401k Optional
  • Full Benefit package - Medical, Dental, Vision, Disability
  • 2 weeks PTO

Requirements:

  • High school diploma or equivalent, Bachelor's preferred
  • At least 3 years or more experience in a Supervisory role in a Call Center.
  • Experience with coaching, training, and motivating employees is required
  • Experience with CRM systems, automated dialers, reporting, and omnichannel communication
  • Proficient with MSO Suite including Excel
  • Be an Example through Leadership
  • Ability to Multitask, Problem solve & work with a hands-on approach
  • Performance Evaluations for your team
  • Inside sales experience is a bonus
  • Reliable transportation to work
  • Must pass a Background Check & Drug Test

About Air Pros USA:

Air Pros is a fast-growing industry leader in both Residential and Commercial Home Services contracting. We pride ourselves on customer service, quality of service, and customer experience.

If you want to be part of something bigger than just a job - make this career move and find exactly what you're looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company.