Healthcare Service Coordinator

2 weeks ago


Mars, Pennsylvania, United States AEG Vision Full time

Position Overview:
As a vital member of our team, the Patient Care Coordinator plays a crucial role in delivering outstanding service to our patients. This position involves welcoming patients and ensuring seamless check-in and checkout procedures.

Key Responsibilities:
1. Warmly greet patients, customers, and vendors upon their arrival, fostering a friendly atmosphere.
2. Professionally handle telephone inquiries and provide timely responses.
3. Schedule patient appointments efficiently.
4. Collect and verify patient and insurance information accurately.
5. Input patient demographics into the Electronic Medical Record (EMR) system, ensuring completeness.
6. Confirm vision and medical insurance details and update the EMR accordingly.
7. Maintain comprehensive knowledge of various insurance plans and effectively communicate this information to patients.
8. Review schedules to verify insurance eligibility before patient visits and ensure all files are organized.
9. Prepare and submit insurance claims, generating reports to confirm all charges are processed.
10. Print and organize necessary forms for patient visits.
11. Collect and document all charges, co-pays, and payments within the EMR.
12. Allocate balances to insurance as required.
13. Keep a tidy workspace to promote a professional environment.
14. Utilize time, equipment, and supplies efficiently.
15. Perform additional tasks as assigned by management.

Qualifications:
- High school diploma or equivalent required.
- Basic proficiency in computer operations.
- Strong organizational skills with keen attention to detail.
- Excellent verbal and written communication abilities.
- Commitment to maintaining patient confidentiality and practice integrity.

Benefits:
- 401(k) with matching contributions.
- Comprehensive Medical, Dental, Life, Short-Term and Long-Term Disability Insurance.
- Vision Service Plan.
- Employee Vision Discount Program.
- Health Savings Account/Flexible Spending Account.

Paid Time Off:
- Paid Holidays.
*Benefits are applicable to full-time employees only.

Physical Requirements:
This role necessitates effective communication and information exchange, the ability to utilize necessary equipment, and mobility within the office environment.

Employment Type:
Full-time

Travel Requirements:
Minimal travel expected.

Work Environment:
On-Site


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