Retail Operations Supervisor

2 weeks ago


Little Rock, Arkansas, United States Cycle Gear Full time
Job Overview

As a Retail Operations Supervisor, you will play a pivotal role in overseeing the store's team members and ensuring the overall performance of the retail outlet. This includes guiding Sales Associates to achieve sales targets by fostering a welcoming and enthusiastic shopping atmosphere.

Key Responsibilities

You will be responsible for:

  • Maintaining comprehensive product knowledge to provide customers and team members with detailed insights on product features and advantages.
  • Assisting in all store operations, including opening and closing duties, processing returns/store credits, managing special orders, and distributing tasks among Sales Associates.

Core Values

Our operations are driven by five core values:

  • Aim For The Podium: Deliver exceptional customer service and enhance the shopping experience. As the lead sales motivator, you will provide training, set sales objectives, and exemplify best practices.
  • Take Risks; Wear a Helmet: Embrace innovation and be open to new ideas. Understand that failure is part of growth, and preparation is key.
  • Share The Road: Prioritize the health, safety, and well-being of all employees. Engage in our Wellness program and contribute to a culture of diversity, equity, and inclusion.
  • Keep It Real: Enjoy a competitive hourly wage with opportunities for commission based on sales performance, along with additional incentives.
  • Fuel Your Passion: Work in a field that ignites your enthusiasm, with opportunities for career advancement and participation in exciting events.

Qualifications

The ideal candidate for the Retail Operations Supervisor position will possess:

  • Over two years of experience in sales management, product sales, and customer service, preferably in a specialty retail setting.
  • Proven experience in leading, coaching, and mentoring a team.
  • Proficiency in computer applications (MS Excel) and POS systems.
  • A proactive approach to delivering personalized retail experiences.
  • A willingness to learn and engage with the riding community.
  • A passion for motorcycles is highly desirable but not mandatory.

Additional Information

Cycle Gear is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics.



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