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Field Operations Supervisor
2 months ago
Are you a skilled leader with a dedication to operational excellence and team development? Renewal by Andersen - The Birner Group is in search of a Field Operations Supervisor to enhance our esteemed home improvement organization. With a legacy of over 120 years in the window and door sector, we proudly stand as the largest replacement window provider in the United States, catering to numerous markets across the nation.
In this critical role, you will ensure that our operations function seamlessly and effectively. Your leadership will be vital in achieving a minimum Net Promoter Score (NPS) of 85% by consistently monitoring, training, and advocating for Medalia Scores among all members of the Operations Team.
Key Responsibilities:
- Oversee the accounts receivable collection process alongside the Internal Operations Manager.
- Facilitate staffing requests and conduct preliminary interviews for all positions within Field Operations.
- Engage directly with homeowners to address installation and service-related issues.
- Manage escalated customer concerns and assist in the training of new installation and service personnel.
- Maintain and revise Monthly Budget and Installer Bonus Reports.
- Collaborate with Sales and Finance Admin to resolve HIT List issues and work closely with the VP of Internal Operations on customer service cases.
- Guide installation teams on technical skills and customer service excellence.
- Review labor costs, custom trim projects, and any breakdowns that exceed anticipated expenses.
- Authorize all vehicle maintenance and repairs, manage monitoring systems, and oversee security camera reviews.
At Renewal by Andersen, we prioritize accountability, collaboration, excellence, integrity, and trust. We provide a comprehensive benefits package that includes medical, dental, vision, and life insurance, contributions to Health Savings Accounts, a 401K plan with annual bonuses, paid holidays, PTO, and exclusive product pricing for employees.
Our culture fosters work-life balance and promotes professional development. If you are a results-oriented Field Operations Supervisor committed to excellence and passionate about leading teams, we invite you to explore this opportunity.
