Customer Service Account Manager

7 days ago


Buford, Georgia, United States Hillman Flooring & Design Full time

Hillman Flooring & Design, a family-owned business since 1990, offers professional design, remodeling, and installation services in the greater Atlanta area. Our commitment to quality and customer satisfaction has earned us a reputation for delivering big results with a personal touch.

Job Overview

We seek a skilled Customer Service Account Manager for our Custom and Production Builder Division in Sugar Hill, GA. As a key member of our team, you will be responsible for building strong relationships with customers, providing exceptional support, and ensuring seamless communication throughout the construction process.

Key Responsibilities
  • Contact builders and field managers with questions and provide timely assistance.
  • Assess customer needs and develop solutions to achieve satisfaction.
  • Buid sustainable relationships through open and interactive communication.
  • Provide accurate information using the right methods/tools.
  • Process new construction takeoffs using RFMS Measure estimating software.
  • Develop preliminary quotes for upcoming jobs using RFMS.
  • Assist with new construction design appointments when needed.
  • Create new construction work orders for upcoming builder jobs and custom homes using PowerPoint and Adobe.
  • Assist field managers with scheduling punch work.
  • Manage new construction accounts effectively.
Required Skills and Qualifications
  • Proven customer support experience or service representative background.
  • Strong phone contact handling skills and active listening.
  • Experience with RFMS, Adobe, PowerPoint, and RFMS Measuer is a plus.
  • Ability to communicate professionally and provide product knowledge to customers.
  • Customer orientation and adaptability to different individuals.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
What We Offer
  • On-the-job training and shadowing opportunities.
  • Full-time salary plus commission structure.
  • Competitive benefits package.
  • Paid holidays.
  • PTO (vacation/sick days).
  • A friendly, family-owned work environment.

The estimated salary range for this position is $60,000-$80,000 per year, based on location and industry standards.



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