Customer Service Representative
1 week ago
Job Overview
Bolton J R Services Inc, a leading provider of HVAC and plumbing services, is seeking an experienced Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service through inbound and outbound calls.
About Us
At Bolton J R Services Inc, we are committed to providing personalized care and dependable services to our customers. With over three decades of industry experience, we offer a wide range of products and services designed to enhance the comfort, safety, and efficiency of our customers' homes.
Key Responsibilities
- Deliver exceptional customer service through phone calls, responding to customer inquiries and resolving issues in a timely and professional manner.
- Meet and exceed daily call targets, ensuring high levels of customer satisfaction and conversion rates.
- Maintain accurate records of customer interactions, including calls, emails, and chat transcripts.
- Collaborate with cross-functional teams, including sales, marketing, and technical support, to ensure seamless customer experiences.
Requirements
- At least 1 year of experience in a customer-facing role, preferably in the HVAC or plumbing industry.
- Basic computer skills, including Microsoft Office and CRM software.
- Strong written and verbal communication skills, with the ability to articulate complex information in a clear and concise manner.
- Highly organized with excellent time management skills, able to prioritize multiple tasks and meet deadlines.
Benefits
- Competitive salary: $45,000 - $60,000 per annum, depending on experience.
- Comprehensive benefits package, including health insurance, retirement plan, and paid time off.
- Ongoing training and development opportunities to enhance your skills and knowledge.
Working Environment
We offer a dynamic and supportive work environment, with a focus on teamwork and collaboration. Our state-of-the-art facilities and cutting-edge technology enable you to deliver exceptional customer service and drive business growth.
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