Customer Service Representative

1 week ago


Buford, Georgia, United States J R Bolton Services, Inc Full time

Job Overview

Bolton J R Services Inc, a leading provider of HVAC and plumbing services, is seeking an experienced Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service through inbound and outbound calls.

About Us

At Bolton J R Services Inc, we are committed to providing personalized care and dependable services to our customers. With over three decades of industry experience, we offer a wide range of products and services designed to enhance the comfort, safety, and efficiency of our customers' homes.

Key Responsibilities

  • Deliver exceptional customer service through phone calls, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Meet and exceed daily call targets, ensuring high levels of customer satisfaction and conversion rates.
  • Maintain accurate records of customer interactions, including calls, emails, and chat transcripts.
  • Collaborate with cross-functional teams, including sales, marketing, and technical support, to ensure seamless customer experiences.

Requirements

  • At least 1 year of experience in a customer-facing role, preferably in the HVAC or plumbing industry.
  • Basic computer skills, including Microsoft Office and CRM software.
  • Strong written and verbal communication skills, with the ability to articulate complex information in a clear and concise manner.
  • Highly organized with excellent time management skills, able to prioritize multiple tasks and meet deadlines.

Benefits

  • Competitive salary: $45,000 - $60,000 per annum, depending on experience.
  • Comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Ongoing training and development opportunities to enhance your skills and knowledge.

Working Environment

We offer a dynamic and supportive work environment, with a focus on teamwork and collaboration. Our state-of-the-art facilities and cutting-edge technology enable you to deliver exceptional customer service and drive business growth.



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