Customer Service Liaison

5 days ago


Buford, Georgia, United States Mall of Georgia Ford Full time
Service Advisor Role at Mall of Georgia Ford

The Service Advisor at Mall of Georgia Ford plays a pivotal role in ensuring exceptional customer service and support to our valued clients. As the main point of contact for customers visiting our service department, they will provide a positive experience and address any concerns or questions they may have.

Responsibilities:

Our ideal candidate will:

  • Act as the primary point of contact for customers visiting the service department, providing clear guidance and information throughout the service process
  • Provide exceptional customer service by promptly addressing inquiries and concerns in a professional manner
  • Guide customers through the service process, including providing estimates, scheduling appointments, and explaining recommended services
  • Collaborate with technicians and other team members to ensure accurate and timely completion of service requests
  • Maintain accurate and detailed records of customer interactions, services performed, and payments received
  • Effectively handle customer complaints or issues, escalating as necessary to ensure customer satisfaction
Requirements:

We seek a candidate with:

  • Previous experience in a customer service role, preferably in an automotive service department
  • Excellent communication and interpersonal skills, with the ability to effectively interact with customers and team members
  • Strong problem-solving abilities, with a focus on resolving customer concerns and issues
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously
  • Attention to detail and organizational skills, with a focus on maintaining accurate records and providing exceptional customer service
  • Proficiency in computer systems and software applications, with a focus on efficiently managing customer interactions and service requests
Benefits:

Mall of Georgia Ford offers a competitive compensation package, opportunities for professional growth and career advancement, a friendly and supportive work environment, comprehensive healthcare and retirement benefits, and employee discount programs.



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