Service Operations Manager
1 week ago
Deliver exceptional customer satisfaction and drive profitability at our thriving Service Center.
About the Role:We seek an experienced leader to manage our high-volume Service Center in the RV, automotive, marine, or power sports industry. The successful candidate will ensure a high level of customer satisfaction and profitability in a fast-paced environment.
- Manage Service Managers to achieve sales growth, gross profit, and labor cost control.
- Develop and maintain strong relationships with external vendors.
- Maintain a safe and functional working environment.
The ideal candidate will possess:
- Experience managing a high-volume Service Center.
- Demonstrated ability to ensure customer satisfaction and profitability.
- Knowledge of RVs and RV systems is beneficial.
- Strong written and verbal communication skills.
- Proficiency in dealership software systems (ADP, IDS, Reynolds & Reynolds).
- Intermediate or better MS Office skills (Word, Excel, Outlook).
- Ability to read and analyze P&L reports.
- Valid driver's license.
$120,000 - $150,000 per annum.
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