Customer Service Operations Specialist
1 week ago
Distinguished Programs, a leading national insurance Program Manager, is seeking an experienced Customer Service Representative to join our Accounting Team.
This dynamic role offers the perfect blend of customer-centricity and career growth opportunities in the exciting field of Commercial Insurance. As a key member of our team, you will provide exceptional support to hundreds of independent insurance brokers and agents across the United States.
About the Role:
- Deliver outstanding customer experiences through phone and email interactions.
- Process transactions efficiently, including check deposits, payments, refunds, and commissions.
- Utilize technical knowledge to resolve customer inquiries promptly.
- Identify opportunities to enhance the customer experience.
- Serve as a liaison between customers and our accounting and finance department.
- Manage customer and broker service inquiries from start to finish.
- Conduct accounts receivable collections follow-ups.
- Perform general office and clerical tasks.
Requirements:
- A minimum of 1 year of experience in a general accounting or cash applications role.
- An Associate's degree in accounting or an equivalent combination of education and experience.
- Working knowledge of Microsoft Office Suite, with a focus on Excel.
- Familiarity with Salesforce is a plus.
- Adaptability to work in multiple computer operating systems.
- Excellent verbal and written communication skills, including phone etiquette.
- Strong interpersonal skills for effective teamwork and customer interaction.
- Natural curiosity and problem-solving ability.
- A sense of urgency in issue resolution and attention to detail.
Compensation and Benefits:
- $43,000 - $50,000 base salary (commensurate with experience and location).
- A competitive yearly bonus structure.
- Summer Fridays (leave at 2:00PM all Fridays from Memorial Day to Labor Day).
- Comprehensive healthcare coverage, including Medical, Vision, and Dental.
- A 401k plan with a 4% company match and immediate 100% vesting.
- Life, disability, and supplemental insurance.
- Growth and development opportunities within the company.
- Wellness benefits, including an Employee Assistance Program, Telemedicine, and a Peloton App Digital Membership for 1 year.
Culture and Values:
Distinguished Programs is committed to excellence, innovation, and relationship-building. Our core values – Integrity, Innovation, Relationships, and Achievement – guide our business practices and employee behavior. If you share these values and are passionate about delivering exceptional customer experiences, we encourage you to apply.
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