Customer Service Operations Specialist

1 week ago


Buford, Georgia, United States Distinguished Programs Full time
Unlock Your Career Potential in Customer Service

Distinguished Programs, a leading national insurance Program Manager, is seeking an experienced Customer Service Representative to join our Accounting Team.

This dynamic role offers the perfect blend of customer-centricity and career growth opportunities in the exciting field of Commercial Insurance. As a key member of our team, you will provide exceptional support to hundreds of independent insurance brokers and agents across the United States.

About the Role:

  • Deliver outstanding customer experiences through phone and email interactions.
  • Process transactions efficiently, including check deposits, payments, refunds, and commissions.
  • Utilize technical knowledge to resolve customer inquiries promptly.
  • Identify opportunities to enhance the customer experience.
  • Serve as a liaison between customers and our accounting and finance department.
  • Manage customer and broker service inquiries from start to finish.
  • Conduct accounts receivable collections follow-ups.
  • Perform general office and clerical tasks.

Requirements:

  • A minimum of 1 year of experience in a general accounting or cash applications role.
  • An Associate's degree in accounting or an equivalent combination of education and experience.
  • Working knowledge of Microsoft Office Suite, with a focus on Excel.
  • Familiarity with Salesforce is a plus.
  • Adaptability to work in multiple computer operating systems.
  • Excellent verbal and written communication skills, including phone etiquette.
  • Strong interpersonal skills for effective teamwork and customer interaction.
  • Natural curiosity and problem-solving ability.
  • A sense of urgency in issue resolution and attention to detail.

Compensation and Benefits:

  • $43,000 - $50,000 base salary (commensurate with experience and location).
  • A competitive yearly bonus structure.
  • Summer Fridays (leave at 2:00PM all Fridays from Memorial Day to Labor Day).
  • Comprehensive healthcare coverage, including Medical, Vision, and Dental.
  • A 401k plan with a 4% company match and immediate 100% vesting.
  • Life, disability, and supplemental insurance.
  • Growth and development opportunities within the company.
  • Wellness benefits, including an Employee Assistance Program, Telemedicine, and a Peloton App Digital Membership for 1 year.

Culture and Values:

Distinguished Programs is committed to excellence, innovation, and relationship-building. Our core values – Integrity, Innovation, Relationships, and Achievement – guide our business practices and employee behavior. If you share these values and are passionate about delivering exceptional customer experiences, we encourage you to apply.



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