Customer Service Representative
4 days ago
Baskin-Robbins is an independently owned and operated restaurant, part of a franchise granted by DD Franchising LLC and BR Franchising LLC. As a Crew Member at Baskin-Robbins, you will be working directly with the franchisee, who is your only employer. The wage and benefit programs may vary among franchisees.
The Dunkin' Donuts and Baskin-Robbins trademarks, logos, and designs are trademarks of DD IP Holder, LLC and BR IP Holder, LLC respectively, used under license.
As a key member of our team, you will be responsible for delivering exceptional guest experiences. Your role will include:
Key Responsibilities
- Communicate effectively with fellow team members, treating others with respect and fairness. Respond positively to feedback and direction given. Hold yourself accountable for your responsibilities on your shift.
- Hold guests as your highest priority and ensure each guest has a highly satisfying experience. Respond to specific guest needs and resolve problems with urgency. Adhere to brand standards and systems, delivering quality food and beverages to each guest.
- Maintain a clean and neat workstation and complete thorough cleaning of guest areas as directed.
- Effectively execute restaurant standards and marketing initiatives.
- Prepare all products following recipes and procedures.
Requirements
- Must be able to fluently speak and read English.
- Capable of counting money and making change.
- Able to operate restaurant equipment (minimum age requirements apply).
- Possess essential competencies such as Guest Focus, Passion for Results, Problem Solving and Decision Making.
Estimated annual salary range: $25,000 - $35,000 based on location, depending on performance and qualifications. Benefits may vary among franchisees. A minimum age of 16 years old is required.
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