Customer Service and Operations Coordinator

1 week ago


Buford, Georgia, United States FastSigns Full time

About the Company
Expanding sign company seeks a dynamic team player to join our Buford production and showroom location. This position would offer assistance for it and our Cumming office by supporting clients, Owner, Sales Manager, and Production staff. We currently have locations in Buford and Cumming.

Job Description
As a Visual Communications Assistant, you will be the initial contact with current customers as well as prospective customers in our center. You will work with customers through various means such as email, telephone, in-person, and at their place of business. Your goal is to build long-lasting relationships by turning prospects into customers and then into long-term clients.

Responsibilities
1. Answer the phone and greet customers in our office. Understand the sales process and products to consult with customers to determine project needs and solutions.
2. Copy and file documents, work orders, estimates, invoices, etc., as needed.
3. Assist the sales team as needed; support sales efforts for both stores (Cumming and Buford).
4. Maintain center appearance by vacuuming, emptying trash cans, cleaning counters and windows, straightening showroom, update in-store merchandising, and keeping area neat.
5. Assist accounting by calling the aging report customers, sending statements, posting checks.
6. Order and manage office supplies; ensure departmental needs are met, copier and FAX machine have paper, etc.
7. Assist Outside Sales Professional(s) as needed (i.e., contact vendors for pricing, shipping updates, minor project management, estimate follow-up, and customer service needs).
8. Serve as a production backup when needed.
9. Input data, fax, mail, copy, and file. Manage incoming emails and redirect, if needed, to appropriate staff member.
10. Participate in and practice the brand mentality of "Everybody Sells." Constantly look for sales opportunities for the center.
11. Manage the front counter.

Requirements
We are looking for an outgoing, responsive, and motivated individual who can retain information and build strong relationships. Great listening skills, documentation, and organization are highly valued in this role.

Benefits
This position offers hourly pay plus bonus opportunities. Estimated annualized total compensation opportunity can range from $25,000 to $40,000.



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