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Customer Account Manager

2 months ago

Lincoln, Nebraska, United States Pride Industries, Inc. Full time
Job Title: Customer Account Manager

At Pride Industries, Inc., we are seeking a highly skilled Customer Account Manager to join our team. As a key member of our organization, you will be responsible for developing and maintaining strong relationships with our customers, driving business growth, and ensuring exceptional customer service.

Key Responsibilities:
  • Manage and develop customer relationships to drive business growth and retention
  • Supervise and lead a team of employees to achieve customer account objectives and service levels
  • Implement department policies and procedures to promote customer satisfaction
  • Collaborate with senior leadership to align on customer messaging and expectations
  • Prepare regular progress reports and forecasts to management and customers
  • Ensure adherence to organizational policies and procedures
Requirements:
  • Five or more years of experience in sales, program/account management, or customer service, including at least three years in a supervisory or management role
  • Computer literacy, including skills to use ERP and CRM databases, presentation, Internet, spreadsheet, and word processing applications
  • Supervisory skills to hire qualified employees, provide for their professional development, administer performance management and disciplinary processes effectively, and address employee relations appropriately
  • Ability to communicate effectively both orally and in writing, make presentations, and respond to inquiries by senior management, customers, and/or employees
Education and Certifications:
  • Bachelor's degree in Business Administration or related field
  • Valid driver's license
Work Environment:

Work is performed primarily in a normal business office environment with some work performed in industrial workplaces. Occasional travel is required.

Pride Industries, Inc. is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, genetics, disability, age, or veteran status.