Customer Support Advocate

6 days ago


Lincoln, Nebraska, United States Fidelity Investments Full time
Job Overview

Fidelity Investments is a leading financial services company that offers a range of opportunities for career growth and development. We are currently seeking a Customer Support Specialist to join our team in the Greater Omaha area, including Lincoln, NE.

This full-time position involves providing exceptional customer service via phone, assisting customers with their 401k account balances, and helping them make informed decisions about their financial well-being. As a key member of our team, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment.

About the Role
  • Provide top-notch customer service via phone, addressing customer inquiries and concerns in a professional and empathetic manner.
  • Assist customers with various needs, including answering questions about their 401k account balances, making withdrawals, loans, and account maintenance.
  • Work collaboratively with our training team to develop and hone your skills, ensuring you have the necessary tools to excel in this role.
What You'll Bring
  • A passion for delivering exceptional customer experiences and building strong relationships.
  • Excellent communication and listening skills, with the ability to navigate complex situations effectively.
  • A high school diploma or equivalent is required; a degree is not necessary.
Benefits and Perks
  • A competitive salary, estimated to be around $42,000 per year, based on industry standards and location.
  • A comprehensive benefits package, including health insurance, dental insurance, vision insurance, and disability insurance.
  • A generous paid time off policy, allowing you to recharge and pursue your interests.
Certifications and Compliance

Fidelity Investments is an equal opportunity employer and welcomes applications from diverse candidates. We will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. For more information, please contact our HR department.



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