Lawn Care Customer Advocate
3 days ago
About Us:
We are a dynamic and growing lawn care company, committed to delivering exceptional customer experiences and building long-term relationships with our clients.
Job Title: Customer Service Representative
Location: Lincoln, NE
Job Type: Full-time
Salary: $31,600 - $38,800 per year (based on 35-40 hours/week)
Job Description:
This is an exciting opportunity to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering world-class customer experiences to our clients, working closely with our team to understand customer needs, and driving sales growth.
Key Responsibilities:
- Customer Support: Provide excellent phone support to customers, answering questions, resolving issues, and addressing concerns in a timely and professional manner.
- Account Management: Collaborate with internal teams to identify opportunities for customers to improve their yard experience and drive sales growth.
- Communication: Develop and maintain strong relationships with customers, communicating effectively through phone, email, and other channels.
Requirements:
- Customer Service Experience: Minimum 1 year of customer service experience in a fast-paced environment.
- Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex ideas in a clear and concise manner.
- Problem-Solving Skills: Strong critical thinking and problem-solving skills, with the ability to analyze complex situations and develop effective solutions.
What We Offer:
- Competitive Salary: $31,600 - $38,800 per year (based on 35-40 hours/week)
- Full-Time Schedule: Monday - Friday, 35-40 hours/week
- Vacation Pay: Accrued vacation time with pay
- Sick Time Pay: Paid sick leave
- Flexible Scheduling: Flexible scheduling to accommodate individual needs
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