Leadership Role in Customer Service Management

3 days ago


Lincoln, Nebraska, United States Spectrum Full time
Customer Service Manager Position Overview

Spectrum is a leading provider of internet, TV, mobile, and voice services across 41 states, serving nearly 32 million customers. As a Retail Store Manager, you will play a crucial role in empowering teams to exceed sales targets and deliver exceptional customer experiences.

Key Responsibilities:
  • Inspire and motivate store teams to achieve sales goals through effective leadership and coaching
  • Cultivate creativity within an incentive-based work environment to drive growth and success
  • Develop positive relationships with customers, leveraging probing techniques to overcome obstacles and build loyalty
Requirements:

To succeed in this role, you should have:

  • 3-5 years of sales and customer service experience in a retail setting
  • High level of comfort with personal technology and software programs (Excel, Word, PowerPoint)
  • Valid driver's license, satisfactory driving record, auto insurance, and reliable personal vehicle for travel
  • Lift up to 35 lbs. and stand for prolonged periods of time
Preferred Qualifications:

Prior management experience, education, or equivalent work experience is highly valued.

Why Join Spectrum?

We offer competitive pay, generous commissions, and lucrative incentives. Our dynamic growth, supportive teams, and comprehensive benefits package make us an attractive choice for professionals looking to build their careers. We're committed to growing a diverse workforce that reflects our communities, providing equal opportunities for employment and advancement.



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