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Client Success Specialist

2 months ago

Denver, Colorado, United States Project Canary Full time
Client Success Specialist - Regulatory Affairs

Department: Client Success

Employment Type: Full Time

Location: Denver Headquarters

Compensation: $80,000 - $100,000 / year

Overview

Project Canary is a pioneering climate technology firm that provides an enterprise data platform designed to assist energy companies in enhancing and reporting their emissions impact. Our organization develops advanced sensors, aggregates data from diverse technologies and sources, and utilizes proprietary analytics and models to offer actionable insights that enable operators to mitigate emissions effectively. This data-centric technology empowers energy operators to swiftly address leaks, minimize risks, streamline reporting processes, and distinguish their operations for critical stakeholders.

Key Responsibilities
  • Stay informed about evolving regulatory standards affecting the Oil and Gas sector.
  • Oversee customer interactions concerning regulatory obligations, ensuring timely and comprehensive information delivery to alleviate compliance challenges.
  • Guarantee adherence to Colorado Department of Public Health and Environment's (CDPHE) Reg 7 by documenting downtime, alerts, and generating monthly reports.
  • Exhibit exceptional customer engagement capabilities across all organizational levels, fostering long-term relationships grounded in excellence.
  • Maintain extensive knowledge of current and emerging company technologies to identify opportunities for clients.
  • Demonstrate expertise in change management, seamlessly integrating best practices into project execution.
  • Facilitate customer adoption through education, enablement, and regular business discussions.
  • Efficiently manage time and engage necessary Customer and Project Canary teams to surpass customer expectations.
  • Establish strong, trusted relationships with strategic clients, business development, and the organization.
  • Effectively prioritize and manage multiple customer requests in a dynamic environment, including timeline scoping and effective re-prioritization.
  • Drive the successful execution of customer requests and expectations through applied project and program management.
  • Regularly assess and communicate customer health, including performance metrics, opportunities, and challenges.
  • Prepare and present external Quarterly Business Reviews (QBRs) for customer accounts, showcasing the performance and value of Project Canary solutions.
  • Collaborate effectively with key roles in other Project Canary teams (e.g., Product, Business Intelligence, Sales, Marketing) to deliver comprehensive enterprise value to our clients.
  • Act as a liaison for our clients by communicating with regulatory bodies, primarily the Colorado Department of Public Health and Environment - Air Pollution Control Division.
  • Oversee the daily management and execution of Customer Success initiatives, focusing on objectives and goals necessary for metric improvements.
Skills, Knowledge, and Expertise
  • 3+ years of experience managing projects of increasing complexity and scale.
  • 1+ years of experience in regulatory affairs within an energy industry context (oil and gas, utilities, petrochemicals).
  • Bachelor's degree or equivalent applied work experience in a similar capacity.
  • Alignment with Project Canary's business purpose and corporate mission.
  • Familiarity with SaaS solutions and services, preferably in the Oil and Gas sector.
  • Ability to learn various software supporting customer success activities (e.g., Salesforce, Jira, Confluence).
  • Experience managing support and onboarding initiatives, with a proven ability to guide clients through the adoption of new technology solutions.
  • Strong interpersonal skills that foster Trusted Advisor relationships with clients.
  • Excellent organizational and time management skills, capable of managing multiple projects concurrently.
Preferred Qualifications
  • Experience in a customer-facing commercial role.
  • Direct experience with compliance related to Colorado Reg 7 requirements.
  • Master's degree in a commercial or technical field relevant to Project Canary's mission.
  • Strong foundation in Environmental, Societal, and Governance (ESG) principles, with the ability to connect them to customer value propositions.
  • Analytical skills utilizing various business intelligence tools and data sets.
  • Experience driving continuous improvement in customer service through CRM platforms like Salesforce.
  • Project Management Professional (PMP) certification.
Benefits
  • Salary range: $80,000 annual base.
  • Hybrid work environment (minimum 3 days/week in Denver office).
  • Comprehensive health, dental, and vision insurance with low deductibles and premiums covered by the company (99% for self and 50% for dependents/spouse).
  • 401K with company match (no vesting period).
  • Equity ownership opportunities.
  • Student loan assistance.
  • Unlimited PTO (minimum requirement of taking at least 3 weeks off annually).
  • Company-sponsored wellness days (including ski/snowboard days and more).
  • 12 weeks of fully paid parental leave (gender-neutral), including for adoptions.
  • Flex Choice Monthly Stipend - options for parking, public transportation, or wellness assistance.
  • Dog-friendly office environment.