Customer Success Program Specialist, Data Analytics
2 weeks ago
At Velocity Global, we're seeking a highly skilled Customer Success Program Specialist to join our team. As a key member of our Customer Success department, you will play a pivotal role in ensuring the success and effectiveness of our customers.
Key Responsibilities:- Develop and execute data-driven strategies to forecast post-sales customer behavior, identify churn risks, and support the team to address potential issues and outliers proactively.
- Lead cross-functional initiatives to improve customer retention rates through targeted interventions and personalized engagement strategies.
- Collaborate with internal stakeholders, including Customer Success Leadership, Sales, Marketing, Support, BI, and Product teams, to develop playbooks, optimize processes, and enhance overall customer journey and experience.
- Establish metrics and KPIs to track the effectiveness of Customer Success and cross-functional initiatives, providing regular reporting and insights to leadership.
- Drive continuous improvements by analyzing customer and team feedback and data, A/B testing against KPIs, and evaluating emerging trends and best practices in Customer Success.
- Bachelor's Degree in Business Administration, Business Intelligence, Data Analytics, or a related field, or three years of relevant experience leading NRR, GRR, and impactful KPI programs.
- Minimum one year of experience working with Customer Success Team Data, with a proven track record of implementing programs that drive retention and reduce churn.
- Strong background in data analytics, including experience in forecasting models, churn analysis, and customer segmentation techniques.
- Proficiency in data visualization tools (e.g., Tableau) and SQL or other querying language.
- Excellent communication skills, with the ability to distill complex data insights into actionable recommended pathways for stakeholders and leadership.
- Passion for customer success and dedication to delivering operational excellence.
- Annual performance-based bonuses
- Flexible time off
- Health care benefits
- Retirement savings
- Employee incentive plans
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Customer Success Program Specialist
2 weeks ago
Denver, Colorado, United States Velocity Global, LLC Full timeCustomer Success Program SpecialistAt Velocity Global, we're seeking a highly skilled Customer Success Program Specialist to join our team. As a key member of our Customer Success department, you will play a pivotal role in ensuring the success and effectiveness of our customers.You will be responsible for leveraging data analytics and forecasting techniques...
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Customer Success Program Specialist
2 weeks ago
Denver, Colorado, United States Velocity Global, LLC Full timeCustomer Success Program SpecialistAt Velocity Global, we're seeking a highly skilled Customer Success Program Specialist to join our team. As a key member of our Customer Success department, you will play a pivotal role in driving strategic initiatives and improvements that ensure the success and effectiveness of our customers.Key Responsibilities:Develop...
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