Customer Success Specialist
1 week ago
LMC has partnered with a pioneering building analytics software company to seek a highly skilled Customer Success Specialist. This role is a unique opportunity to join a dynamic and innovative environment, leveraging expertise to create unparalleled customer experiences.
Your Role:- Client Success Advocate: Lead the charge in delivering exceptional experiences for clients, guiding them seamlessly from the initial pilot phase to widespread platform implementation.
- Platform Expertise: Champion the software, ensuring clients grasp its value and leverage its functionalities effectively.
- Expansion Enabler: Execute the pilot-to-portfolio (P2P) process on new sites to foster growth and engagement.
- Driving Adoption: Engage clients continuously, driving adoption and ensuring a strong ongoing relationship from onboarding through to renewal.
- Account Ownership: Manage customer accounts to cultivate loyalty, growth, and satisfaction across various functions at each client site.
- Training Facilitator: Provide comprehensive and ongoing training to clients, ensuring they maximise platform utilisation.
- Voice of the Customer: Empathise with clients, understanding their needs, motivations, and pain points to represent their voice effectively within the organization.
- Customer-Focused Experience: Demonstrated track record in customer-facing roles.
- Technical Proficiency: Knowledge of building services systems, especially HVAC, is advantageous.
- Tech-Savvy: Proficient in integrating and applying technological solutions for internal and external stakeholders.
- Analytical Thinker: Strong critical thinking and problem-solving skills.
- Meticulously Organised: Attention to detail is a key asset.
- Superb Communicator: Excellent communication and listening skills.
- Empathetic Approach: Deep empathy for clients and a genuine interest in their success.
- Passion for Growth: Enthusiasm for continuous learning and improvement.
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Customer Success Specialist
4 weeks ago
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Customer Success Specialist
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Denver, Colorado, United States SonderMind Careers Full timeAbout SonderMind CareersSonderMind Careers is a leading provider of accessible, personalized mental healthcare. Our innovative approach to care starts with using technology to connect patients with the right, in-network therapist for them. Our clinicians are committed to delivering high-quality clinical outcomes, and we provide them with the tools they need...
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Customer Success Program Specialist
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Customer Success Advocate
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Denver, Colorado, United States Zayo Group Full timeCustomer Success SpecialistZayo Group is seeking a highly skilled Customer Success Specialist to join our team. As a key member of our Customer Success team, you will be responsible for driving and overseeing customer satisfaction, engagement, renewal, and growth.Key Responsibilities:Support inbound requests in a professional and timely mannerEnsure...
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Customer Success Communications Specialist
3 weeks ago
Denver, Colorado, United States Velocity Global, LLC Full timeAbout the RoleWe are seeking a highly skilled Customer Success Communications Specialist to join our team at Velocity Global, LLC. As a key member of our Customer Success department, you will play a critical role in developing and executing strategic communication plans to drive customer engagement and success.Key ResponsibilitiesDevelop Comprehensive...
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Customer Success Advocate
2 weeks ago
Denver, Colorado, United States AUTOPAY Full timeJob Title: Customer Success RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Representative. As a key member of our organization, you will play a critical role in ensuring our customers have a positive experience with our auto loan refinance services.Job SummaryThe Customer Success...
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Customer Success Specialist
1 month ago
Denver, Colorado, United States Addison Group Full timeJob OverviewPosition: Client Success ManagerLocation: Denver, COSector: Technology / SoftwareCompensation: $23-$28 per hourEmployment Type: Contract to hireAbout the Organization: Addison Group is a prominent technology firm focused on developing and maintaining software solutions tailored for employee onboarding and compliance. The organization prides...
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Global Customer Success Senior Manager
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Denver, Colorado, United States myGwork - LGBTQ+ professionals & allies Full timeJob Title: Global Customer Success Senior ManagerAbout the Role:The Central Client Success organization is responsible for driving customer longevity, retention, and incremental revenue growth. We are seeking a highly skilled Global Customer Success Senior Manager to lead a team of Client Success Specialists focused on maximizing adoption of Oracle solutions...
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Customer Success Representative
4 weeks ago
Denver, Colorado, United States Autowash Management LLC Full timeJob Description**About the Role**Autowash Management LLC is seeking a highly skilled and customer-focused Customer Success Specialist to join our team. As the liaison between our company and its current and potential customers, this role embodies the mission, vision, and values of Autowash Management LLC.Key ResponsibilitiesManage inbound and outbound calls...
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Customer Success Communications Specialist
2 weeks ago
Denver, Colorado, United States Agilent Technologies Full timeJob DescriptionThe Customer Success Communications Manager will play a crucial role in developing and executing a digital strategy to educate customers on the features and functionalities of our solutions, ultimately driving adoption and growth.Key ResponsibilitiesDesign and implement engaging content that supports value-driven interactions between customers...
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Customer Success Strategist
3 weeks ago
Denver, Colorado, United States Klaviyo Full timeAbout the RoleWe're seeking a talented individual to join our team as a Principal Customer Success Manager. As a key member of our organization, you will play a crucial role in helping us achieve our mission to empower creators to own their destiny.Key ResponsibilitiesDrive business growth and retention through strategic customer success initiativesDevelop...
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Customer Success Strategist
3 weeks ago
Denver, Colorado, United States Zayo Group Full time{"title": "Customer Success Manager", "description": "At Zayo Group, we're on a mission to deliver world-class customer experiences that drive business success. As a Sr. Manager of Customer Success, you'll play a critical role in shaping our customer lifecycle strategy and ensuring our customers achieve their desired outcomes. Key Responsibilities Lead...
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Customer Success Manager
16 hours ago
Denver, Colorado, United States Fivetran Full timeAbout the RoleFivetran is a leading provider of cloud data integration solutions, and we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for driving customer retention and expansion, ensuring that our customers achieve maximum value from our platform.Key...
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Customer Success Manager
3 weeks ago
Denver, Colorado, United States Next Frontier Capital Full time{"title": "Customer Success Manager", "description": "Unlock Customer Love at ScaleWe're seeking a seasoned Customer Success Manager to join our team at Next Frontier Capital. As a key member of our customer-facing team, you'll be responsible for driving customer adoption, retention, and expansion. If you're passionate about delivering exceptional customer...
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Customer Success Manager
3 weeks ago
Denver, Colorado, United States Contentful Inc Full timeAbout the OpportunityWe are seeking a highly skilled Customer Success Manager to join our team at Contentful Inc. As a key member of our customer success organization, you will be responsible for ensuring our customers maximize value from our platform and deliver a stellar customer experience.Key ResponsibilitiesBuild and own relationships with a full book...
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Customer Success Manager
1 week ago
Denver, Colorado, United States Datadog Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Datadog. As a key member of our Customer Success organization, you will be responsible for driving customer adoption and growth through proactive engagement, strategic planning, and exceptional customer service.Key ResponsibilitiesPartner with sales teams to ensure...
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Customer Success Professional
3 weeks ago
Denver, Colorado, United States Gusto Full timeAbout Our Dedicated Customer Success TeamWe're seeking a highly skilled Dedicated Customer Success Manager to join our team at Gusto. As a key member of our Customer Success organization, you will play a critical role in driving customer education, feature adoption, and retention for our largest and fastest-growing customers.Key Responsibilities:Manage a...
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Customer Success Manager
3 weeks ago
Denver, Colorado, United States RingCentral Full timeUnlock Business Potential with RingCentralSay hello to opportunities. At RingCentral, we're on a mission to empower businesses to succeed in a rapidly changing world. As a Customer Success Manager, you'll play a critical role in helping our customers achieve their goals by aligning their business objectives with our cutting-edge products and services.Key...
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Customer Success Strategist
3 weeks ago
Denver, Colorado, United States Dice Full time{"h1": "Customer Success Manager", "p": "At Dice, we're seeking a skilled Customer Success Manager to optimize the customer experience lifecycle, handle post-Sales Implementation program management, and collaborate with customers to ensure they're realizing expected value from our solutions.Key Responsibilities:* Proactively drive adoption, usage, net...
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Customer Success Manager
3 weeks ago
Denver, Colorado, United States Promote Project Full timeAbout the RoleWe are seeking a highly motivated and results-driven Customer Success Manager to join our team at Promote Project. As a key member of our Customer Success team, you will be responsible for driving customer retention and growth by ensuring that our customers are engaged and leveraging the full value of our solution.Key ResponsibilitiesSupport a...