Customer Success Advocate
16 hours ago
Zayo Group is seeking a highly skilled Customer Success Specialist to join our team. As a key member of our Customer Success team, you will be responsible for driving and overseeing customer satisfaction, engagement, renewal, and growth.
Key Responsibilities:- Support inbound requests in a professional and timely manner
- Ensure customers are leveraging the services offered by Zayo to deliver business value
- Assess risk in renewing existing contracts
- Lead efforts to turn around at-risk accounts
- Work with Sales to cultivate broader usage of the services offered by Zayo
- Manage the customer journey while working closely with our Sales, Finance, Service Delivery, and Global Support teams
- Responsible for key customer success metrics, tracking, and reporting
- Management and maintenance of CRM systems for assigned accounts
- A Bachelor's degree is preferred
- At least 3+ years' experience in a Customer Care/Success/Support role and/or Account Management role
- Prior experience/working knowledge of Telecommunications or IT Networking
- Thorough understanding of customer journey lifecycle
- Excellent Health, Dental & Vision Insurance
- Retirement 401(k) Savings Plan
- Fitness membership discounts
- Generous paid time off policy including paid parental leave
Zayo Group is an equal employment opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.
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