Quality Assurance Manager

2 weeks ago


Le Pontet, Provence-Alpes-Côte d'Azur, United States NICE Systems, Inc. Full time

Location:
Hybrid role with flexible onsite requirements.

This leadership position reports directly to the VP of R&D Engineering.

As a Quality Assurance Manager, you will play a crucial role in our agile development teams, translating the vision for NICE products into exceptional customer experiences.

You will collaborate with the R&D VP to ensure that teams consistently deliver high-quality results.

Key Qualifications:
Proven background in Quality Assurance
Outstanding communication abilities
Strong leadership qualities
Experience in leveraging analytics to influence organizational priorities and behaviors
Exceptional interpersonal skills, including negotiation and accountability
Ability to manage based on outcomes rather than mere activities

A Typical Day May Involve:
Reviewing analytics, dashboards, and KPIs to pinpoint areas for enhancement
Leading and coordinating testing efforts across multiple teams to achieve desired outcomes.
Analyzing testing results and defects to ensure teams refine future test plans for comprehensive coverage and efficiency.
Promoting a culture focused on automation.
Researching emerging technologies and adapting current testing strategies.
Facilitating discussions to identify root causes and preventive measures for quality issues encountered in labs or production.
Proposing improvements and streamlining ideas for the testing lifecycle and best practices.
Collaborating with development teams and management to enhance code quality.
Mentoring Quality leaders and engineers to foster skill development and proficiency.
Coordinating and communicating test plan results and status updates to the team and leadership.

At the conclusion of a release, take a moment to celebrate the remarkable achievements of you and your team, engage in research, explore new technologies, or participate in team-building activities.


To Succeed in This Role, You Will Need:
A degree in Computer Science, Business Information Systems, or a related field, or equivalent professional experience.
Over 10 years of experience in software testing and quality assurance, with hands-on experience in typical daily tasks.
Extensive knowledge of the Software Development Life Cycle (SDLC) in an agile setting.
A focus on results rather than activities.
A clear ability to take full ownership of quality.
Proven experience in mentoring team members and coordinating multiple teams.

Demonstrated ability to distill complex requirements into testable features that can be delivered within varying timeframes.

Exhibit a commitment to our corporate values, including positive intent, radical candor, and unified success.

We value open discussions and swift actions.

Impress Us With:
Knowledge and/or experience in real-time or distributed systems, public cloud, or PaaS systems such as AWS or Azure.
Experience with telecommunications solutions or implementations.

Demonstrated exceptional communication skills that assure us of your ability to adapt and collaborate effectively with leaders and engineers in a team-oriented environment.

Show your passion and commitment to taking ownership of challenges and delivering quality solutions, setting yourself apart and growing with us.

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

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