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Chief Operating Officer/General Manager

2 months ago

Le Pontet, Provence-Alpes-Côte d'Azur, United States Willow Creek Country Club Full time

Position Title:
Chief Operating Officer/General Manager

CHIEF OPERATING OFFICER/GENERAL MANAGER PROFILE:

WILLOW CREEK COUNTRY CLUB

Willow Creek Country Club is in search of a Chief Operating Officer/General Manager (COO/GM) to succeed the current COO/GM who is stepping down after an extensive tenure.

This individual will collaborate closely with the club's Board of Directors to ensure a consistently exceptional experience across all facets of the Club and its offerings.

The new COO/GM will oversee all Club operations, managing relationships with the Board of Directors, members, guests, employees, and the broader community.

The ideal candidate will demonstrate outstanding leadership capabilities and robust financial insight, with a talent for engaging members and staff at the highest level.

Situated in a beautiful location, the club presents an outstanding opportunity for a hospitality leader who appreciates the outdoors and the vibrant offerings of the surrounding area.

This role represents a remarkable opportunity for a club/hospitality professional dedicated to partnering with the Board of Directors to enhance the member experience and contribute strategically to the Club's direction.

CHIEF OPERATING OFFICER/GENERAL MANAGER POSITION OVERVIEW

The Chief Operating Officer/General Manager (COO/GM) holds operational management authority over the club's daily functions, as well as establishing both short- and long-term organizational goals, objectives, plans, and policies, subject to Board approval.

This role is accountable for the financial and operational health of the club and related external activities. Key responsibilities include executing the vision set forth by the Board of Directors, recruiting, training, and retaining the management team and staff, and overseeing all workforce matters as directed by the Board, with a focus on maintaining quality facilities, safety, services, and programs across all social and recreational offerings.


KEY PRIORITIES
  • Ensure compliance with all applicable state and federal regulations governing private clubs.
  • Uphold the club's reputation as a premier organization for all stakeholders, including the Board of Directors, current membership, and employees.
  • Serve as the liaison between the Board of Directors and club staff.
  • Enable the Board to concentrate on long-term strategic matters while managing immediate operational concerns.
  • Enhance and maintain the club's culture and spirit.
  • Promote a welcoming and inclusive atmosphere for members and staff.
  • Be a visible, approachable, and friendly presence.
  • Actively participate in front-of-house activities, setting the tone and training staff.
  • Be present at both major and minor events.

Oversee all club department heads, including the Director of Golf, Golf Course Superintendent, Assistant General Manager, Pool Director, Controller, Membership Director, and Executive Chef.


CANDIDATE QUALIFICATIONS

A minimum of 5-7 years of progressive leadership and management experience in a family-oriented, private member-owned club environment is essential.

A committed team leader who will provide direction and support to department heads and staff.

Comprehensive knowledge of developing, tracking, and achieving capital and operating budgets in similar revenue-generating enterprises.

Exhibit dignity, confidence, sound judgment, and the ability to build and maintain credibility and trust with the Board, committees, members, and staff.

Experience in traditional, distinguished, and well-established club cultures is advantageous.

A passion for the active engagement that comes with leading a vibrant club.

A pleasant, professional, and personable demeanor that reflects an outgoing and genuine personality.

An organizationally focused individual who pays attention to detail and consistency in delivering a high-level overall member experience.

Strategic planning skills and experience in overseeing capital projects are highly desirable.

A proven record of personal success, an impeccable reputation, a drive for excellence, and the ability to articulate how and why results were achieved.

A team builder who embodies the qualities of an ultimate coach and motivator.

Experience in planning and administering training and professional development programs for both themselves and club personnel.

Experience in developing and implementing long-range (strategic) and annual (business) plans, operational reports, forecasts, and budgets.


EDUCATIONAL AND CERTIFICATION QUALIFICATIONS

A bachelor's degree is preferred, ideally with a focus on Hospitality Management.

In lieu of a degree, substantial private club or hospitality experience will be considered.

Industry certifications such as CCM, CCE, or PGA are encouraged but not mandatory.


SALARY AND BENEFITS

Salary is competitive and commensurate with qualifications and experience. The club offers an attractive bonus and benefits package, including association membership.


APPLICATION INSTRUCTIONS

Interested candidates should prepare their resume and cover letter for submission through the provided application link.


IMPORTANT:

Ensure that your resume and cover letter are saved in the following format:
"Last Name, First Name - Resume" & "Last Name, First Name - Cover Letter – Willow Creek" (Documents should be in Word or PDF format).