Technology Support Specialist

4 weeks ago


Buffalo, New York, United States Kaleida Health Full time
Job Summary

We are seeking a highly skilled Technology Support Technician I to join our team at Kaleida Health. As a key member of our IT department, you will provide exceptional customer service to our enterprise-level clients, troubleshooting and resolving software and hardware issues with ease.

Key Responsibilities
  • Monitor and resolve network issues to ensure seamless system performance
  • Configure operating systems to meet the needs of our clients
  • Utilize remote desktop connections to provide immediate support for Health Care IT systems
  • Achieve 80% or higher first contact resolution and quality assurance scores of 90% or higher
Requirements
  • Associate's degree in a relevant field, such as Computer Science, IT, or Software Engineering
  • Microsoft, Cisco, Citrix, or similar certification is a plus
  • A+ certification required or within 6 months of hire
Preferred Qualifications
  • Bachelor's degree in Information Technology or a related field
  • 1 year of experience in IT Support
  • IT skills assessment based on CompTIA A+ required
  • Prior experience supporting a hospital, health system, or care network is a plus
What We Offer

We offer a competitive salary range of $22.65-$31.15 per hour, determined based on factors such as candidate's experience, qualifications, internal equity, and any applicable collective bargaining agreement. We also offer a comprehensive benefits package and opportunities for professional growth and development.

Kaleida Health is an equal opportunity and affirmative action employer. We are committed to diversity and believe our workforce is strengthened by the inclusion of and respect for our differences.


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