Clinical Support Specialist

2 weeks ago


Buffalo, New York, United States Imagine Staffing Technology Full time
Job DescriptionPosition Overview
Imagine Staffing Technology is seeking a Clinical Support Specialist to contribute to a leading global dental organization. This role will be pivotal in assisting the Education and Professional Services division by delivering clinical knowledge to dental professionals during both administrative and clinical procedures.
Key Responsibilities
  • Act as a subject matter expert in managing all aspects of complaint resolution and troubleshooting, including participation in relevant meetings.
  • Document materials, testing methodologies, and communications within the complaint management system.
  • Ensure compliance with all FDA regulations and maintain documentation accuracy.
  • Handle administrative duties such as correspondence, customer interactions, evaluations, and follow-ups related to complaint management.
  • Conduct evaluations of materials pertinent to complaint handling.
  • Provide troubleshooting support to both internal and external clients regarding clinical techniques and materials.
  • Oversee clinical operations by scheduling, communicating, and assisting dental professionals during procedures, as well as managing product inventory and necessary documentation.
  • Coordinate marketing and educational initiatives within the clinical setting.
  • Support ongoing educational programs by managing, ordering, and documenting necessary materials.
  • Manage inventory for donations and fulfill requests based on material availability.
  • Assist with departmental events and activities, including key opinion leader visits and related communications.
  • Support the management of the key opinion leader platform.
Qualifications
  • High school diploma or equivalent is required.
  • A dental-related degree, certification, or experience in dental assisting is necessary.
  • Prior clinical experience is preferred.
  • Exceptional verbal and written communication skills, along with strong presentation abilities.
  • Strong interpersonal skills, time management, organizational skills, and attention to detail.
  • Ability to work independently and collaboratively while adhering to specific instructions and procedures.
  • Proficient in Microsoft Office applications.


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