IT Support Specialist

4 days ago

Buffalo, New York, United States Imagine Staffing Technology, An Imagine Company Full time

IT Service Desk Coordinator

Job Summary:

We are seeking a skilled IT Service Desk Coordinator to join our team at Imagine Staffing Technology, An Imagine Company. As the first point of contact for our internal users, you will provide timely and effective support for their IT needs. Your attention to detail and strong communication skills will be essential in delivering top-notch service.

Key Responsibilities:

  • Assist in the procurement of end-user hardware and software through our preferred supplier.
  • Image and deploy hardware to end-users, including shipping to home or work addresses.
  • Provide service desk problem resolution for hardware and application issues, and assist with incident response.
  • Coordinate with users to troubleshoot issues, escalate unresolved problems, and ensure timely resolution.
  • Maintain accurate records of hardware inventory, including serial numbers, asset tags, and deployment status.
  • Assist in the setup and configuration of new hardware and software applications for end-users.
  • Collaborate with IT teams to identify and implement process improvements and efficiency enhancements.
  • Participate in team meetings and training sessions to stay updated on IT policies, procedures, and technologies.
  • Provide excellent customer service, ensuring a positive experience for all end-users.

Requirements:

  • 2-3 years of related experience supporting Windows-based laptops, mobile devices, and network devices.
  • Proficiency in Office 365, including Teams and Teams conferencing, and Active Directory.
  • Familiarity with knowledge base or ticketing systems, ServiceNow preferred.
  • Strong customer service orientation.
  • Ability to thrive in a fast-paced, dynamic environment.
  • Excellent communication and interpersonal skills.
  • Able to lift computers, small printers, and other associated hardware.
  • Able to remain in a sitting position for long periods with some walking required.
  • Able to operate computer equipment including laptops, PCs, iOS devices.
  • Able to speak on the phone.

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