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Front Desk Representative

2 months ago

Dallas Texas, United States The Beeman Hotel Full time
Job Summary

The Front Desk Agent is responsible for providing exceptional guest service, ensuring a seamless and memorable experience for our valued guests. This role requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:
  • Guest Registration: Register guests in a friendly and efficient manner, ensuring all necessary information is collected and accurate.
  • Front Desk Operations: Manage the front desk area, including handling guest inquiries, resolving issues, and maintaining a clean and organized workspace.
  • Communication: Communicate effectively with guests, colleagues, and management, using clear and concise language to ensure seamless interactions.
  • Problem-Solving: Anticipate, prevent, and resolve guest complaints and issues in a professional and courteous manner.
  • Teamwork: Collaborate with other departments to ensure seamless guest service, including housekeeping, food and beverage, and maintenance.
  • Knowledge and Skills: Possess a high school diploma or equivalent, with a focus on customer service, hospitality, or a related field. Proficiency in Microsoft Office and hotel management systems is required.
Requirements:
  • Education: High school diploma or equivalent required; college coursework in a related field is helpful.
  • Experience: Experience in a hotel or related field is preferred.
  • Personality: Possess a positive and upbeat personality, with a desire to deliver exceptional customer service.
  • Skills: Demonstrate the ability to multi-task, be detail-oriented, and problem-solve effectively.
Benefits:
  • Competitive Salary: A competitive salary and benefits package, including medical, dental, and vision coverage.
  • Opportunities for Advancement: Opportunities for career growth and advancement within the company.
  • Employee Assistance Program: Access to an employee assistance program for support and resources.