Front Desk Representative
1 month ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Crescent Hotels & Resorts. As a Front Desk Agent, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our guests.
Key Responsibilities:- Greet and register guests, checking them in and out of the hotel in a timely and efficient manner.
- Process guest payments, handle money, and process credit and debit cards.
- Use up-selling techniques to promote hotel services and facilities and maximize room occupancy.
- Respond to guest inquiries and requests, resolving issues in a timely and friendly manner.
- Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction.
- Prior experience as a Front Desk Agent in a hotel or prior experience in a high-volume industry dealing with customers.
- Excellent computer skills and a team spirit.
- Ability to work a variety of different shifts, including days, evenings, and weekends.
We offer a competitive wage, exceptional benefit plan, RSP/401K matching program, flexible scheduling, and discounts with our Crescent managed properties in North America. If you are passionate about providing excellent customer service and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.
We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating a great place to work where associates at all levels of our organization are respected for their differences.
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