Front Desk Representative

1 month ago


Dallas, Texas, United States Crescent Services Full time
Front Desk Agent Job Description

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Crescent Hotels & Resorts. As a Front Desk Agent, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our guests.

Key Responsibilities:
  • Greet and register guests, checking them in and out of the hotel in a timely and efficient manner.
  • Process guest payments, handle money, and process credit and debit cards.
  • Use up-selling techniques to promote hotel services and facilities and maximize room occupancy.
  • Respond to guest inquiries and requests, resolving issues in a timely and friendly manner.
  • Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction.
Requirements:
  • Prior experience as a Front Desk Agent in a hotel or prior experience in a high-volume industry dealing with customers.
  • Excellent computer skills and a team spirit.
  • Ability to work a variety of different shifts, including days, evenings, and weekends.

We offer a competitive wage, exceptional benefit plan, RSP/401K matching program, flexible scheduling, and discounts with our Crescent managed properties in North America. If you are passionate about providing excellent customer service and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating a great place to work where associates at all levels of our organization are respected for their differences.



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