Front Desk Representative

3 weeks ago


Dallas, Texas, United States Crescent Services Full time

Front Desk Agent Job Description

Crescent Hotels & Resorts is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional guest service and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities:

  • Greet and register guests, ensuring a warm and welcoming experience
  • Process guest check-ins and check-outs, including room assignments and payment processing
  • Respond to guest inquiries and resolve issues in a timely and friendly manner
  • Use up-selling techniques to promote hotel services and facilities
  • Field guest complaints and negotiate solutions to ensure guest satisfaction

Requirements:

  • Previous experience as a Front Desk Agent or in a customer-facing role
  • Excellent communication and problem-solving skills
  • Ability to work a variety of shifts, including days, evenings, and weekends
  • Proficiency in computer systems and software

About Crescent Hotels & Resorts:

We are a team of hospitality professionals dedicated to providing exceptional experiences for our guests. We value diversity, equity, and inclusion, and strive to create a workplace where associates feel valued and respected. If you are passionate about delivering outstanding customer service and have a strong work ethic, we encourage you to apply for this exciting opportunity.



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