Front Desk Representative

4 days ago


Dallas, Texas, United States Htel Swexan Full time
Job Title: Front Desk Agent

At Htel Swexan, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for delivering exceptional service and ensuring a seamless experience for all.

Key Responsibilities:
  • Greet and welcome guests, respond to their needs, and provide assistance with check-in and check-out processes.
  • Utilize hotel systems to create and ensure seamless experiences for all guests.
  • Coordinate guest experience with all hotel departments.
  • Maintain great communication and teamwork with Front Office team and other departments within the hotel.
  • Process payment and provide receipts to guests.
  • Answer questions about the property or the surrounding area attractions, may assist with local transportation, and creating or revising reservations.
  • Assist other departments including Concierge, PBX, Guest Relations, Room Reservations.
  • Report accidents, injuries, and unsafe work conditions to manager.
  • Ensure uniform and personal appearance are clean and professional.
Requirements:
  • Previous experience in Front Desk role in a luxury hotel.
  • In-depth understanding of Forbes Travel Guide 5 Star and AAA 5 Diamond standards preferred.
  • High School diploma or equivalent required.
  • Ability to stand for long periods of time.
  • Demonstrate the ability to multi-task be detail oriented.
  • An operational knowledge of Microsoft Office suite.


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