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Front Desk Representative

1 month ago

Dallas, United States Net Commesh Full time
Job Title: Front Desk Representative

Location: Dallas, TX

Reports To: Front Office Manager

Job Type: Full-Time

Job Summary:
As a Front Desk Representative, you will be the first point of contact for our guests, providing exceptional customer service and support. You will be responsible for managing guest check-ins and check-outs, answering inquiries, and ensuring a positive experience for all visitors. The ideal candidate is friendly, organized, and possesses excellent communication skills.

Key Responsibilities:
  • Greet and welcome guests as they arrive.
  • Answer phone calls and respond to inquiries promptly and professionally.
  • Handle reservations, cancellations, and changes as needed.
  • Provide information about hotel services, local attractions, and dining options.
  • Maintain accurate records of guest information and transactions.
  • Collaborate with other departments to ensure seamless guest experiences.
  • Assist with administrative tasks and clerical duties as assigned.
  • Maintain cleanliness and organization of the front desk area.
Qualifications:
  • High school diploma or equivalent; additional education or certification in hospitality is a plus.
  • Strong interpersonal and communication skills.
  • Proficient in Microsoft Office Suite and familiarity with hotel management software.
  • Ability to multitask and work in a fast-paced environment.
  • Strong problem-solving skills and a positive attitude.