Business Development Representative

4 weeks ago

Syracuse, New York, United States The Colwell Law Group, LLC Full time
Job Title: Client Relations Manager

At The Colwell Law Group, LLC, we are seeking a highly skilled and motivated Client Relations Manager to join our team. As a key member of our sales team, you will be responsible for building and maintaining relationships with prospective new clients, providing exceptional customer service, and driving business growth.

Key Responsibilities:
  • Manage the schedule to balance availability for meetings with prospective new clients and for follow-up with clients who decline our services
  • Maintain detailed client notes in a centralized database for easy reference and access
  • Be a collaborator and cover for fellow salespeople to assist the firm and help prospective new clients find clarity and relief from their situation
  • Follow-up with current clients at set milestones and check-in points during their case or legal matter to ensure client satisfaction and address any concerns or issues that may arise
  • Facilitate a professional introduction and transition to the legal team once a client has retained our services to ensure a seamless onboarding process and effective collaboration between the client and legal team
  • Actively engage in dialogue with sales and firm management regarding the quality and volume of leads, offering constructive feedback and suggestions for improvement based on front-line experience
  • Utilize a consultative solution-selling approach when conducting sales calls to illustrate the value and benefits of our services
  • May serve as a backup Intake Specialist, as needed
  • May supervise and lead other team members, as needed
  • Other duties as assigned by the Sales Manager or the firm's management team
Requirements:
  • Be an independent, initiative-taker who thrives on immersion and communication in a rapidly changing legal environment
  • Possess an initiative-taking, can-do attitude with great follow-through, resourcefulness, and diligence to exceed goals and expectations
  • Have the ability to be an active listener, practice sensitivity, empathy, and compassion, and have a client service mindset
  • Maintain a commitment to overall professional development, lifelong learning, and career upskilling
  • Possess excellent people skills and verbal and written communication skills
  • Experience with Clio and KEAP CRM is preferred but not required
  • Experience working in an environment that uses customer service performance metrics and scorecards to drive client experience satisfaction is preferred but not required
  • Knowledge of the legal services industry is preferred but not required
  • 1-5 years of experience selling high-ticket tangible products, professional services, legal services, or financial services is preferred but not required
  • Experience providing direct leadership to a sales team is preferred but not required
  • Great time management, interpersonal, and communication skills, both written and verbal
  • Possess a valid U.S. driver's license and be able to travel by car
  • High school diploma required, bachelor's degree preferred
Compensation:

$50,000 - $90,000 annually

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