Business Development Representative

1 week ago

Syracuse, New York, United States Spectrum Full time

Spectrum Business Sales Representative Job Description

The Spectrum Business Sales Representative position is a consultative inbound sales role within our organization. As part of our growing team, representatives handle nation-wide inbound calls from new and existing Business customers. They present tailored solutions to enhance businesses through our Internet, Voice, TV, and Mobile services.

Key Responsibilities:

  • Engage in dynamic sales conversations with Business customers regarding Internet, Voice, TV, and Mobile services.
  • Actively and consistently support all efforts to enhance the customer experience.
  • Respond to inbound sales calls promptly and efficiently, as outlined by the required call handling metrics.
  • Utilize discovery questions to build and present technology solutions that fit business needs.
  • Representatives are responsible for placing orders, scheduling installation appointments, and customer follow-up while working within multiple computer applications.
  • Consistently meet or exceed monthly sales goals by utilizing a call-flow driven consultative sales approach.
  • Interact with other internal Spectrum Business support departments to complete sales and resolve customer issues.
  • Educate customers in the use of installed products, service offerings, billing, charges, and product features.
  • Handle multiple tasks simultaneously: listening, answering questions, viewing windows, and order entry.
  • Establish and maintain a high level of customer satisfaction, professionalism, and courtesy during all customer interactions.
  • Follow-up with customers via telephone or email to ensure successful sales interactions.
  • Increase knowledge of competitors' pricing, packaging, and products to discuss side-by-side comparisons of Spectrum Business and competitors' products and services.
  • Promote and communicate current marketing campaigns and promotions.
  • Perform other duties as required by supervisor.

Requirements:

  • Strong communication skills in a professional setting, including the ability to read, write, speak, and understand English.
  • Ability to use computer equipment and appropriate software applications, including the billing system and other role-related tools.
  • High performance-driven individual; goal-oriented.
  • Ability to create a positive experience interacting with customers.
  • Fluent in Microsoft programs; Outlook, Excel.
  • Must be available Monday through Friday.
  • Ability to work variable hours; may include evening hours and non-federal holidays.

Preferred Qualifications:

  • Highly motivated and target-driven with a proven track record in sales.
  • Relationship management skills and openness to feedback.
  • Proven work experience as a sales representative.
  • Excellent selling, communication, and negotiation skills.

Work Environment:

  • Office environment - Call Center environment.

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