Operations Manager for Aquatic Programs

2 weeks ago


Fitchburg, Massachusetts, United States Goldfish Swim School Full time
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Free uniforms
  • Health insurance
  • Training & development
  • Vision insurance

Are you seeking a fulfilling role where your contributions truly matter? Look no further than Goldfish Swim School. We are a rapidly expanding, award-winning franchise that stands out from the ordinary. Our mission is to transform lives by helping children achieve their goals in a fun and engaging environment.

At Goldfish Swim School, we embrace a vibrant workplace culture. Our team enjoys a unique work setting, including a 90-degree pool, and we celebrate our employees with recognition awards, gift cards, and enjoyable social gatherings. We provide paid training and flexible scheduling options, making it ideal for students or individuals looking for additional hours without late-night shifts. With our continuous growth, there are ample opportunities for advancement for the right candidate.

Benefits:
  • Leadership roles
  • Flexible hours
  • Competitive pay
  • Valuable work experience
  • Enhanced social opportunities
  • Future references/referrals
Requirements:
  • Minimum of 1 year in Management/Leadership
  • Experience in Customer Service and Sales
  • Strong interpersonal communication and organizational skills
  • Background in Community Events
  • Familiarity with Social Media and Marketing
  • Must successfully complete background checks (included with training)
Job Title: Assistant General Manager Reports to: General Manager FLSA Status: Exempt Summary: Responsible for overseeing the quality and success of daily operations at Goldfish Swim School, including staffing, sales, service, marketing, community events, retail and vending operations, private party management, and employee engagement activities. Duties and Responsibilities:
  • Direct and manage daily operations to ensure compliance with GSS standard operating procedures.
  • Support the General Manager and department heads in completing daily tasks.
  • Manage staff to promote high productivity, exceptional performance, and positive employee morale.
  • Provide sales and marketing training to qualified sales personnel.
  • Guide retail and vending departments to achieve an optimal product mix and pricing strategy.
  • Train and supervise private party staff to maintain GSS standard operating procedures.
  • Acquire proficiency in software for bookings, class scheduling, reporting, and administrative tasks.
  • Initiate and oversee employee engagement activities to enhance workplace satisfaction.
  • Implement the Emergency Action Plan and safety protocols, ensuring all staff are trained accordingly.
  • Perform additional duties as assigned by the Employer.
Education/Experience: A high school diploma or GED is required; a Bachelor's degree or higher is preferred. Experience as a certified lifeguard, youth sports instructor/coach, camp counselor, or childcare provider is essential. A minimum of two years in management is preferred, along with two years as a swimming instructor. Certificates and Licenses: Lifeguard, CPR/AED, and First Aid certifications are mandatory. Shallow water attendant certification is highly recommended. Work Environment: This position regularly involves exposure to heat and humidity, with a moderate noise level. Compensation: $47,000.00 per year

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